Part-Time Customer Service Representative

Sustainable Staffing Inc.; Harvard (IL); On-site; USD 23,000 - 32,000; Part time

Job summary

Sustainable Staffing Inc. in Harvard, IL is seeking a Part-Time Customer Service Representative to be the primary contact for customers, ensuring orders are processed accurately and efficiently. This role emphasizes EDI proficiency and offers a flexible 12–16 hour per week schedule with a pay rate around $20 per hour and a first-shift, Monday–Friday work pattern.

Harvard, IL 60033 is the location. NetSuite familiarity is a plus.

Qualifications

• Minimum 1 year of experience with EDI and warehouse/facility integrations.
• Proven experience in a customer service role.
• Familiarity with NetSuite preferred.
• Experience with TrueCommerce/B2B Gateway a plus.
• Excellent communication and problem-solving skills.
• Strong attention to detail and multitasking in a fast-paced environment.

Responsibilities

• Serve as the primary contact for customer inquiries via phone and email.
• Process and manage customer orders with focus on accuracy.
• Use EDI experience to troubleshoot order issues and maintain data integrity.
• Collaborate with internal teams to resolve concerns and improve processes.
• Maintain accurate and organized customer records and documentation.

Skills

EDI experience

Customer service experience

Communication skills

Problem-solving

Attention to detail

Multitasking

Tools

NetSuite

TrueCommerce/B2B Gateway

Job description

Job Position: Part-Time Customer Service Representative

Location: Harvard, IL 60033

Pay Rate: $20.00/hr

Shift: 1st shift, Mon-Fri, 7:00 a.m to 3:00 p.m.

Description:
We’re looking for a motivated and detail-oriented Part-Time Customer Service Representative to join our team in Harvard, IL. In this role, you’ll be the primary point of contact for our customers, providing excellent support and ensuring their orders are processed accurately and efficiently. This position is perfect for someone who has a solid background in Electronic Data Interchange (EDI) and is looking for a flexible work schedule of 12–16 hours per week with compensation between $16 and $17 per hour.

Part-Time Customer Service Representative Duties and Responsibilities

• Serve as the primary point of contact for customer inquiries, providing timely and professional support via phone and email.

• Process and manage customer orders, focusing on accuracy and efficiency.

• Utilize EDI experience to handle and troubleshoot order-related issues and maintain data integrity.

• Collaborate with internal teams to resolve customer concerns and improve service processes.

• Maintain accurate and organized customer records and documentation.

Part-Time Customer Service Representative Qualifications and Requirements

• A minimum of 1 year of experience with EDI and warehouse/facility integrations is required.

• Proven experience in a customer service role.

• Familiarity with NetSuite is highly preferred.

• Experience with TrueCommerce/B2B Gateway is a significant plus.

• Excellent communication and problem-solving skills.

• Strong attention to detail and the ability to multitask in a fast-paced environment.

441350 / SUS – Harvard