Part Time Customer Service Representative

Long Hollow Animal Hospital; Gallatin (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

Long Hollow Animal Hospital is seeking a courteous Part-time Customer Service Representative to join our team. You will be the first and last friendly face clients see, handling phones, scheduling, billing, and greeting pets and their people.

You will support a collaborative team, maintain a welcoming lobby, and manage communications via phone, email, and text. Prior veterinary or client-facing experience is valued.

Qualifications

• Previous experience working in veterinary practice or a customer-facing role.
• Excellent written and verbal communication skills.
• Compassionate and sympathetic with a professional attitude during emotional situations.
• Exceptional telephone and computer skills.
• Team player willing to learn new techniques and adapt to change.
• Preferred: Experience using a Practice Management System.

Responsibilities

• Answer practice phones, schedule well, sick, and surgical appointments.
• Issue invoices and accept payments after appointments.
• Keep lobby clean and organized at all times.
• Show care and empathy to clients and their pets.
• Answer emails and phone calls promptly.
• Greet visitors by name and coordinate with staff.
• Train new staff members as needed.
• Confirm appointments via client-preferred method the day before.

Skills

Communication skills

Empathy

Organizational skills

Time management

Multitasking

Telephone skills

Team player

Customer service experience

Tools

Practice Management System

Job description

Description

Do you desire to make a difference in your team, your clients, and your patients' lives while feeling supported?

Culture is king in our practices! What does that mean? It means we hire, reward, and coach around our values. We know that each person brings unique skills and backgrounds that can make us better.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, clients, and our teams.

• Speak Truth
• Choose Positivity
• Serve Well
• Own It
• Always Better

Position Purpose:

The purpose of this position inherently involves providing excellent customer care to our Long Hollow Animal Hospital clients. The Customer Service Representative represents the mission and values to all customers and is typically the first and last person a client encounters when entering our hospital. This dynamic role requires a proactive and adaptable individual who can handle a variety of tasks with enthusiasm. The ideal candidate should be passionate about providing exceptional service to both clients and their beloved pets. This is a part time position covering Wednesday, Friday and every other Saturday.

Essential Job Functions

• Assume primary responsibility for answering the practice phones
• Scheduling appointments for well, sick, and surgical appointments
• Issuing invoices and receiving payments after appointments
• Ensure lobby area remains clean and organized at all times
• Able to demonstrate both care and empathy to human and animal clients
• Answering telephone calls and returning emails
• Excellent organizational, time management, and multitasking abilities are required
• Greet all visitors to the practice; greeting clients and patients by name as they arrive for appointments and notify technical staff when they arrive.
• Participate in the training of new staff members
• Confirm all appointments by client's preferred communication method (phone, email, text) the prior day, and make necessary adjustments.
• Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied.

Requirements

Education/Experience

• Previous experience working in veterinary practice or a customer-facing role in another organization.
• Must have excellent written and verbal communication skills.
• Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
• Must have exceptional telephone and computer skills.
• Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.
• Preferred: Previous experience using a Practice Management System