Part-Time Customer Service Program Instructor

Computer-Systems-Institute; Boston (MA); On-site; USD 34,000 - 55,000; Part time

Job summary

Computer-Systems-Institute in Charlestown, MA, is seeking an Instructor for the Customer Service Program. The role involves delivering approved curriculum, teaching courses such as Customer Relationship Management and Professional Communication, and guiding students through practical projects.

The position is part-time, with up to 27.5 hours weekly. A Bachelor's degree in Customer Service or a related field is required, and candidates must be prepared to arrange accommodations if needed.

Qualifications

• Bachelor’s degree or higher in Customer Service or related field.
• If degree is not related, at least two years of related work experience or evidence of specialized training.

Responsibilities

• Teach up to 27.5 hours week.
• Deliver lectures and facilitate project-based learning (PBL) on various hospitality industry topics.
• Assist students in the learning process.
• Evaluate and monitor student progress.
• Keep necessary records to report satisfactory academic progress (SAP) to the campus dean.
• Attend quarterly instructor in-service meetings.
• Stay abreast with the novelties in teaching by attending professional development activities outside of CSI.
• Organize and lead field trips for students at least once per quarter.
• Actively contribute to program improvement.
• Provide academic advising and support to students.

Education

Bachelor’s degree or higher in Customer Service or related field

Job description

Computer-Systems-Institute in Charlestown, MA, is seeking an Instructor for the Customer Service Program. The role involves delivering approved curriculum, teaching courses such as Customer Relationship Management and Professional Communication, and guiding students through practical projects.

The position is part-time, with up to 27.5 hours weekly. A Bachelor's degree in Customer Service or a related field is required, and candidates must be prepared to arrange accommodations if needed.