Instructor - Customer Service Program

Computer-Systems-Institute; Boston (MA); On-site; USD 34,000 - 55,000; Part time

Job summary

Computer-Systems-Institute in Charlestown, MA, is seeking an Instructor for the Customer Service Program. The role involves delivering approved curriculum, teaching courses such as Customer Relationship Management and Professional Communication, and guiding students through practical projects.

The position is part-time, with up to 27.5 hours weekly. A Bachelor's degree in Customer Service or a related field is required, and candidates must be prepared to arrange accommodations if needed.

Qualifications

• Bachelor’s degree or higher in Customer Service or related field.
• If degree is not related, at least two years of related work experience or evidence of specialized training.

Responsibilities

• Teach up to 27.5 hours week.
• Deliver lectures and facilitate project-based learning (PBL) on various hospitality industry topics.
• Assist students in the learning process.
• Evaluate and monitor student progress.
• Keep necessary records to report satisfactory academic progress (SAP) to the campus dean.
• Attend quarterly instructor in-service meetings.
• Stay abreast with the novelties in teaching by attending professional development activities outside of CSI.
• Organize and lead field trips for students at least once per quarter.
• Actively contribute to program improvement.
• Provide academic advising and support to students.

Education

Bachelor’s degree or higher in Customer Service or related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Instructor - Customer Service Program

Part Time Charlestown, MA, US

Job Title: Instructor - Customer Service Program

Supervisor’s Title: Academic Dean / Program Manager

General Summary & Essential Job Duties / Responsibilities

The Customer Service Specialist program instructor will teach the following courses: “Customer Relationship Management”, “Professional Communication/Call Center”, “Case Studies in Customer Service”, and “Customer Service as a Career.” The instructor will be responsible for planning and delivering approved curriculum.

• Teach up to 27.5 hours week.
• Deliver lectures and facilitate project-based learning (PBL) on various hospitality industry topics.
• Assist students in the learning process.
• Evaluate and monitor student progress.
• Keep necessary records to report satisfactory academic progress (SAP) to the campus dean.
• Attend quarterly instructor in-service meetings.
• Stay abreast with the novelties in teaching by attending professional development activities outside of CSI.
• Organize and lead field trips for students at least once per quarter.
• Actively contribute to program improvement.
• Provide academic advising and support to students.

Education & Experience

The position requires a Bachelor’s degree or higher. The major or field of study should be in Customer Service or a related field. If the degree is not in a related field, candidates must have at least two years of related work experience or evidence of specialized training or competency related to field and industry.

Physical requirements:While performing the duties of this job, the instructor is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:Normal office working conditions. The noise level in the work environment is usually moderate.