Instructor - Customer Service Program

Computer Systems Institute Inc; Boston (MA); On-site; USD 28,000 - 41,000; Part time

Job summary

Computer Systems Institute Inc. in Charlestown, MA, seeks an Instructor for the Customer Service Program to deliver curriculum and lead classroom activities. This part-time position involves teaching key courses and guiding students through practical, project-based learning experiences.

The instructor will plan, deliver, and assess the curriculum, advise students, and participate in program improvements while staying current with teaching best practices.

Qualifications

• Bachelor’s degree or higher in Customer Service or related field.
• If the degree is not in a related field, candidates must have at least two years of related work experience or evidence of specialized training or competency related to field and industry.

Responsibilities

• Teach courses: Customer Relationship Management, Professional Communication/Call Center, Case Studies in Customer Service, and Customer Service as a Career.
• Plan and deliver approved curriculum.
• Teach up to 27.5 hours per week.
• Deliver lectures and facilitate project-based learning (PBL) on hospitality topics.
• Assist students in the learning process.
• Evaluate and monitor student progress.
• Keep SAP records and report to campus dean.
• Attend quarterly instructor in-service meetings.
• Stay current with teaching trends via professional development.
• Organize and lead field trips at least quarterly.
• Contribute to program improvement.
• Provide academic advising and support to students.

Education

Bachelor’s degree or higher in Customer Service or related field

Job description

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Instructor - Customer Service Program

Part Time Charlestown, MA, US

3 days ago Requisition ID: 3793

Job Title: Instructor - Customer Service Program

Supervisor’s Title: Academic Dean / Program Manager

General Summary & Essential Job Duties / Responsibilities

The Customer Service Specialist program instructor will teach the following courses: “Customer Relationship Management”, “Professional Communication/Call Center”, “Case Studies in Customer Service”, and “Customer Service as a Career.” The instructor will be responsible for planning and delivering approved curriculum.

• Teach up to 27.5 hours week.
• Deliver lectures and facilitate project-based learning (PBL) on various hospitality industry topics.
• Assist students in the learning process.
• Evaluate and monitor student progress.
• Keep necessary records to report satisfactory academic progress (SAP) to the campus dean.
• Attend quarterly instructor in-service meetings.
• Stay abreast with the novelties in teaching by attending professional development activities outside of CSI.
• Organize and lead field trips for students at least once per quarter.
• Actively contribute to program improvement.
• Provide academic advising and support to students.

Education & Experience

The position requires a Bachelor’s degree or higher. The major or field of study should be in Customer Service or a related field. If the degree is not in a related field, candidates must have at least two years of related work experience or evidence of specialized training or competency related to field and industry.

Physical requirements:While performing the duties of this job, the instructor is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:Normal office working conditions. The noise level in the work environment is usually moderate.