Part Time Customer Service Associate (43285)

Hertz-1; Indianapolis (IN); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Up to 40% off Hertz rentals

Medical, Dental & Vision plans

401(k) employer matching

Paid Parental Leave & Adoption Support

Employee Assistance Program for you &家

Job summary

Hertz is seeking a Part Time Customer Service Associate in Indianapolis to deliver exceptional customer service, resolve issues at the counter and contribute to a culture of hospitality. You will act as the NPS liaison for management, analyzing results and driving improvement actions to enhance guest satisfaction.

The role emphasizes clear communication, professional demeanor, and teamwork to uphold corporate policies and deliver memorable experiences for every guest.

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Excellent problem-solving and decision-making skills.

Responsibilities

• Provide first contact resolution and outstanding hospitality at the counter.
• Serve as the primary Net Promoter Score (NPS) liaison for the management team.
• Analyze NPS results and execute plans to improve guest satisfaction.
• Coach employees, share guidance and feedback to meet customer needs while ensuring policy compliance.

Skills

Customer service

Communication

Relationship building

Problem-solving

Job description

Part Time Customer Service Associate

provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage

$17.50/hr.

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Excellent problem-solving and decision-making skills.

Benefits and Perks

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:

• Up to 40% off the base rate of any standard Hertz rental.
• Medical, Dental & Vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid Parental Leave & Adoption Assistance.
• Employee Assistance Program for employees & family.
• Educational Reimbursement & Discounts.
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more.