Part Time Customer Service Associate

Hertz; Sarasota (FL); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Up to 40% off base rate on Hertz租赁

Medical, Dental & Vision plan options

401(k) employer matching

Paid Parental Leave & Adoption Support

Employee Assistance Program

Educational Reimbursement & Discounts

Voluntary Insurance Programs

Theme Park Tickets, Gym Discounts &更多

Job summary

Hertz in Sarasota, FL seeks a Part Time Customer Service Associate to deliver exceptional service and drive guest satisfaction. You will be the first point of contact at the counter, resolving issues with hospitality and professionalism.

As the primary NPS liaison for the location, you will analyze feedback, communicate performance actions, coach staff, and ensure policy compliance while supporting sales and operations goals.

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Rental car experience a plus.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Excellent problem-solving and decision-making skills

Responsibilities

• Provide customer service that supports satisfaction and retention.
• Handle first contact resolution and counter interactions with hospitality.
• Serve as the primary NPS liaison for management, reporting results.
• Analyze NPS results and implement improvement plans.
• Guide staff on customer needs and provide coaching.
• Ensure compliance with corporate policies and procedures.

Skills

Customer service experience

Operations experience

Sales experience

Excellent communication

Relationship building

Leadership

Problem solving

Job description

The Part Time Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage : $16.00/hr

Qualifications:

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Rental car experience a plus.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Excellent problem-solving and decision-making skills

Benefits and Perks:

Not only do you get to be part of an organization where you Drive your Potential , Power your Passion!! Below are a few perks and discounts:

• Up to 40% off the base rate of any standard Hertz rental
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts -Theme Park Tickets, Gym Discounts & more