Part Time Customer Service Associate (42434)

Hertz-1; Springfield (MO); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Up to 40% off Hertz base rate

Medical plan

401(k) employer matching

Paid parental leave

Employee assistance program

Educational reimbursement

Voluntary insurance programs

Themed park ticket discounts

Gym discounts

Job summary

Hertz-1 in Springfield, MO is seeking a Customer Experience Associate to deliver outstanding service at the counter, resolve issues promptly, and drive guest satisfaction. You will act as the primary NPS liaison for management and coach staff to meet customer needs.

This role requires at least 3 years in customer service, strong communication and leadership skills. Wage is $16.50 per hour with benefits including medical/dental, 401(k), parental leave, and rental-rate discounts.

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Rental car experience a plus.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Excellent problem-solving and decision-making skills.

Responsibilities

• First contact resolution and the customer interaction experience at the counter.
• Immediate handling and resolution of customer issues with hospitality and professionalism.
• Serve as the primary NPS liaison for the management team and communicate performance actions.
• The ability to analyze NPS results and create plans to improve guest satisfaction.
• Ensure all corporate policies and procedures are followed by staff.

Skills

3+ years experience

Customer service

Oral and written communication

Relationship building

Leadership

Problem solving

Job description

The Customer Experience Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage: $16.50/hr

Qualifications:

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Rental car experience a plus.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Excellent problem-solving and decision-making skills.

Benefits and Perks:

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:

• Up to 40% off the base rate of any standard Hertz rental.
• Medical, Dental & Vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid Parental Leave & Adoption Assistance.
• Employee Assistance Program for employees & family.
• Educational Reimbursement & Discounts.
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
• Perks & Discounts -Theme Park Tickets, Gym Discounts & more.