Customer Service Associate 42388

Hertz-1; Milwaukee (WI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

40% off Hertz rental discounts

Medical, dental & vision plans

401(k) retirement matching

Job summary

Hertz-1 in Milwaukee, WI is seeking a Customer Service Associate to deliver high-level service at the counter. You will resolve issues on first contact and enhance the guest experience with professionalism.

The role emphasizes NPS liaison duties, coaching staff, and adherence to corporate policies while building lasting customer relationships and driving satisfaction.

Qualifications

• 3+ years of customer service experience, including ops and sales.
• Rental car experience is a plus.
• Strong customer service, with exceptional communication skills.
• Strong relationship-building and leadership abilities.
• Excellent problem-solving and decision-making skills.

Responsibilities

• Provide first contact resolution and exceptional hospitality at the counter.
• Serve as primary NPS liaison, updating management on actions related to NPS.
• Analyze NPS results and implement plans to improve guest satisfaction.
• Guide staff with customer needs, give feedback and coaching.
• Ensure adherence to all corporate policies and procedures.

Skills

Customer service

Oral & written comms

Relationship building

Problem solving

Operations experience

Job description

The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage: $17.00/hr.

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Rental car experience a plus.
• Excellent customer service skills. Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Excellent problem-solving and decision-making skill.

Benefits and Perks

Not only do you get to be part of an organization where Drive your Potential, Power your Passion!! Below are a few perks and discounts:

• Up to 40% off the base rate of any standard Hertz rental.
• Medical, Dental & Vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid Parental Leave & Adoption Assistance.
• Employee Assistance Program for employees & family.
• Educational Reimbursement & Discounts.
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
• Perks & Discounts -Theme Park Tickets, Gym Discounts & more.