Part-Time Customer Service Agent for a Fintech Company

LTVplus; Brandon (FL); Remote; USD 30,000 - 50,000; Part time

Job summary

Join a dynamic fintech company as a Part-Time Customer Service Agent, where you'll be at the forefront of delivering exceptional customer experiences. This role involves responding to customer inquiries, resolving issues efficiently, and managing a high volume of tickets. Ideal candidates are friendly, adaptable, and thrive in fast-paced environments. With a focus on teamwork and effective communication, you'll play a crucial role in supporting clients worldwide. If you're passionate about customer service and eager to make a difference, this opportunity is perfect for you.

Qualifications

• 1-2 years of customer service experience required.
• Proficiency with Zendesk is essential.

Responsibilities

• Respond promptly to customer inquiries via email, chat, or tickets.
• Manage high volumes of tickets and inquiries.

Skills

Customer Service Experience

Communication Skills

Multitasking

Adaptability

Tools

Zendesk

Gorgias

Intercom

Job description

Part-Time Customer Service Agent for a Fintech Company

Join to apply for the Part-Time Customer Service Agent for a Fintech Company role at LTVplus.

Responsibilities

• Respond promptly to customer inquiries via email, chat, or tickets.
• Resolve customer issues and complaints effectively and efficiently.
• Manage high volumes of tickets and inquiries.
• Track orders, replace damaged items, and handle returns.

Is This YOU? Then We Want to Meet You!

• You have customer service experience.
• You are a people person and a great communicator.
• You’re friendly, adaptable, and a fast learner.
• You handle challenges with a can-do attitude.
• You are a team player who speaks up, pitches in, and gets things done.
• You thrive in fast-paced environments and adapt quickly.

Requirements

• At least 1-2 years of customer service experience.
• Proficiency with Zendesk is required; experience with other support platforms like Gorgias or Intercom is a plus.
• Strong financial background and multitasking skills in calls and emails.

Responsibilities

• Handle inquiries about payroll accounts via calls and emails.

About LTVplus

We are a remote-first company dedicated to delivering exceptional customer experiences worldwide. Join our global team and help us provide personalized support to our clients.