Part time Customer Service Agent for a Health and Wellness company

LTVplus; Brandon (FL); Remote; USD 30,000 - 50,000; Part time

Job summary

An innovative health and wellness company is on the lookout for a part-time Customer Service Agent to join their remote-first team. In this role, you will manage customer inquiries and provide exceptional support using tools like Gorgias and Shopify. The ideal candidate will be tech-savvy, possess strong problem-solving skills, and communicate effectively in English. This position offers the flexibility to work from anywhere while contributing to a mission of delivering WOW-worthy customer experiences. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Experience in customer service and managing inquiries independently.
• Proficient in using Gorgias, Shopify, and ReCharge for customer support.

Responsibilities

• Respond promptly to customer inquiries via Gorgias.
• Resolve complaints and process subscription changes efficiently.

Skills

Customer Service

Problem Solving

Written English Communication

Time Management

Tools

Gorgias

Shopify

ReCharge

ShipMonk

Slack

Job description

Part time Customer Service Agent for a Health and Wellness company

Join to apply for the Part time Customer Service Agent for a Health and Wellness company role at LTVplus.

At LTVplus, we deliver exceptional customer experiences for brands worldwide. We are a remote-first company with a diverse, global team, emphasizing flexibility and personalized support to enhance customer satisfaction.

Who We Are

We are committed to providing WOW-worthy customer service and work with various clients to bring tailored support solutions.

Is This YOU? Then We Want to Meet You!

We seek a highly autonomous, tech-savvy part-time customer support agent to manage email inquiries via Gorgias. The ideal candidate is a self-sufficient problem-solver with experience in Shopify, ReCharge, ShipMonk, and Slack, possessing strong written English skills, the ability to make independent decisions, and adherence to brand processes.

Tech Checklist – Gotta Have It!

• Gorgias: Managing, tagging, and resolving customer inquiries.
• Shopify: Handling order updates, account issues, troubleshooting.
• ReCharge: Managing subscription modifications.
• ShipMonk: Investigating shipping delays, initiating reships/refunds.
• Slack: Internal communication.

Language & Communication

• Fluent in English (written & verbal), professional, friendly, and brand-aligned tone.
• Ability to explain complex issues clearly and empathetically.

Important Criteria From Client

• No micromanagement; handle 90% of tickets independently.
• Fast response time, aiming for <24-hour resolution.
• Maintain brand voice consistency—motivational, professional, wellness-focused.
• Proactive problem-solving, anticipating customer needs.

Your Mission Will Be To

• Respond promptly and professionally to customer inquiries via Gorgias.
• Resolve complaints using pre-approved solutions.
• Escalate only high-risk issues to Connor.

• Process subscription changes with ReCharge.
• Handle order and fulfillment issues with Shopify and ShipMonk.
• Follow the CS playbook and suggest improvements.

Are you ready to deliver top-tier service in a fast-paced, supportive environment? Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

Note: Only shortlisted candidates will be contacted.