Part-Time Customer Insights & Support Specialist

Egreenservices; Kalamazoo (MI); On-site; USD 64,000 - 88,000; Part time

Benefits offered by this job

Benefits plan

Mentorship

Live in Kalamazoo

Job summary

Renewable Solutions Inc sits where Data Entry meets Cultural Awareness, and the candidate who blends both writes their own ceiling. This Kalamazoo, MI part-time role values a 3-year CSAT analytics background and offers a substantial impact on the team’s direction.

You will analyze campaign metrics, help shape demos, and refine messaging based on learnings from losses. The company emphasizes mentorship, flexible living in Kalamazoo, and a transparent benefits plan.

Qualifications

• Experience translating CSAT reporting complexity for a non-technical audience.
• Ability to present findings to mid-level leadership.
• Skilled in prudent judgment between urgent drills and real incidents.
• Strong listening skills that ensure the other person feels heard.
• Comfort with refining scripts based on feedback from losses.

Responsibilities

• Analyze campaign metrics and optimize spend against revenue targets.
• Prospect via cold calls, emails, and social selling to fill the part-time pipeline.
• Sit in on demos and tighten the script after every loss.
• Hand marketing the field intel that sharpens next quarter's ads.
• Chase the sales marketing whitespace no rep in MI has worked.
• Identify and pursue new business opportunities throughout MI.
• Conduct market research to uncover trends shaping the sales marketing space.

Skills

CSAT reporting

Talkdesk depth

Leadership presentation

Active listening

Fire drill judgment

Tools

Talkdesk

Job description

Renewable Solutions Inc sits where Data Entry meets Cultural Awareness, and the candidate who blends both writes their own ceiling. This Kalamazoo, MI part-time role values a 3-year CSAT analytics background and offers a substantial impact on the team’s direction.

You will analyze campaign metrics, help shape demos, and refine messaging based on learnings from losses. The company emphasizes mentorship, flexible living in Kalamazoo, and a transparent benefits plan.