Remote Retention Specialist Intern — Part-Time

MaziCTools; United States; Remote; USD 85,000 - 110,000; Full time

Job summary

MaziCTools is seeking a Retention Representative to analyze customer behavior, address issues, and reduce churn. The role emphasizes saving clients' business, staying goal-oriented, and using multiple systems in a commission-driven environment.

You will leverage strong listening, negotiation, and sales skills to maintain client relationships and drive renewal opportunities. This is a remote, national position with performance-based earning potential.

Qualifications

• High school diploma or GED required.
• 3+ years of experience in a similar role.
• Excellent customer service skills.
• Strong conflict resolution abilities.

Responsibilities

• Preserve existing client relationships and prevent churn.
• Identify customer issues and objections.
• Address customer concerns with empathy and professionalism.
• Maintain composure in a fast-paced call-center environment.

Skills

Listening skills

Negotiation

Sales skills

Customer service

Empathy

Organizational skills

Problem solving

Education

High school diploma or GED

Tools

CRM software

Call center software

Job description

MaziCTools is seeking a Retention Representative to analyze customer behavior, address issues, and reduce churn. The role emphasizes saving clients' business, staying goal-oriented, and using multiple systems in a commission-driven environment.

You will leverage strong listening, negotiation, and sales skills to maintain client relationships and drive renewal opportunities. This is a remote, national position with performance-based earning potential.