Hybrid Customer Experience Pro: Billing & Tech Support

Pencor Services, Inc.; Tunkhannock (Wyoming County); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance package

Paid time off

Tuition reimbursement

Employee referral program

Job summary

Blue Ridge Communications is seeking a Hybrid Customer Experience Specialist to join our team in Northeastern Pennsylvania. The role combines in-office retail presence with work-from-home days, handling billing inquiries, troubleshooting, and sales interactions with a friendly, solution-focused approach.

You will build trusted relationships with customers, explain our products, upsell where appropriate, and ensure a positive experience across every contact.

Qualifications

• High School Diploma or GED required.
• Established residency in Pennsylvania.
• Valid PA driver's license with good driving record.
• Experience in customer service or sales is a plus.
• Strong computer skills and proficiency with Microsoft Office.

Responsibilities

• Provide support to customers for billing, troubleshooting, retention and sales.
• Troubleshoot technical problems and respond to account inquiries in a single interaction.
• Educate customers about features and benefits and promote self-service options.
• Assist customers with product upgrades, self-installs, and equipment swaps.
• Handle cash and payments accurately and provide receipts.

Skills

Customer service

Communication

Bilingual Spanish

Team player

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Job description

Blue Ridge Communications is seeking a Hybrid Customer Experience Specialist to join our team in Northeastern Pennsylvania. The role combines in-office retail presence with work-from-home days, handling billing inquiries, troubleshooting, and sales interactions with a friendly, solution-focused approach.

You will build trusted relationships with customers, explain our products, upsell where appropriate, and ensure a positive experience across every contact.