Customer Experience Specialist — In-Office & Field Support

Pencor Services, Inc.; Tunkhannock (Wyoming County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Employee referral program

Job summary

Blue Ridge Communications in Pennsylvania is seeking a Customer Experience Specialist to assist customers via phone and counter, delivering a positive, helpful experience. You will explain services, resolve questions about bills or installations, and work across teams to ensure customers understand how to maximize their technology.

The ideal candidate has strong communication and listening skills, the ability to stay patient under pressure, and a passion for helping customers while adhering to

Qualifications

• Must have established residency in Pennsylvania
• Valid PA Driver's License and good driving record
• High School Diploma or GED
• Previous Customer Service and/or Sales Experience a plus
• Ability to multitask in a fast-paced environment while adapting to changes
• Ability to work regularly in your local BRC office as required

Responsibilities

• Providing support to Blue Ridge customers for billing, retention and sales calls
• Troubleshooting and resolving technical problems and other general account inquiries in a single customer interaction to maximize the customer experience
• Educating customers about the features and benefits of our products and services and promoting self-service options
• Explaining account information to customers with a focus on first interaction resolution
• Resolving customer complaints/concerns through active listening, empathy, professionalism, and problem-solving
• Right fitting our products to customers as solutions through upgrades, self-installs, and/or swapping out equipment

Skills

Excellent communication

Strong computer skills

Team player

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office & Outlook

Job description

Blue Ridge Communications in Pennsylvania is seeking a Customer Experience Specialist to assist customers via phone and counter, delivering a positive, helpful experience. You will explain services, resolve questions about bills or installations, and work across teams to ensure customers understand how to maximize their technology.

The ideal candidate has strong communication and listening skills, the ability to stay patient under pressure, and a passion for helping customers while adhering to