Hybrid Customer Experience Specialist — Remote Options

Pencor Services, Inc.; Mansfield (Tioga County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Employee referral program

Job summary

Blue Ridge Communications seeks a Customer Experience Specialist to help build trusted relationships with customers. You will assist customers over the phone and at the counter, delivering a friendly, practical experience and guiding them on bill questions, installations, and service details.

Training is provided, with ongoing coaching and opportunities to develop within the team. The role emphasizes dependable attendance, possible overtime, and a commitment to exceptional customer care.

Qualifications

• Requires a High School Diploma or GED.
• Residency in Pennsylvania is required.
• Valid PA Driver's License with a good driving record.

Responsibilities

• Provide support to Blue Ridge customers for billing, repair, retention, and sales calls.
• Troubleshoot and resolve technical problems and other general account inquiries over the phone.
• Educate customers about features and benefits and promote self-service options.
• Explain account information with a focus on first-call resolution; own the interaction and fix the problem.
• Resolve customer complaints with empathy and professionalism; problem solving.

Education

High School Diploma or GED

Job description

Blue Ridge Communications seeks a Customer Experience Specialist to help build trusted relationships with customers. You will assist customers over the phone and at the counter, delivering a friendly, practical experience and guiding them on bill questions, installations, and service details.

Training is provided, with ongoing coaching and opportunities to develop within the team. The role emphasizes dependable attendance, possible overtime, and a commitment to exceptional customer care.