Hybrid Customer Experience Specialist — Training & Growth

Pencor Services, Inc.; Ephrata (Lancaster County); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Employee referral program

Job summary

Blue Ridge Communications is seeking a Hybrid Customer Experience Specialist in Pennsylvania to assist customers via phone and at the retail counter. You will help with billing inquiries, handle troubleshooting, and promote self-service options while delivering a friendly, solution-oriented experience.

The role emphasizes strong communication, team collaboration, and the ability to adapt to a busy retail environment with occasional overtime and training opportunities.

Qualifications

• High school diploma or GED required.
• Excellent communication skills, both written and verbal.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide support to customers for billing, troubleshooting, retention and sales interactions.
• Troubleshoot technical problems and general account inquiries in a single interaction.
• Educate customers about product features and promote self-service options.

Skills

Customer service

Communication

Multitasking

Team player

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Job description

Blue Ridge Communications is seeking a Hybrid Customer Experience Specialist in Pennsylvania to assist customers via phone and at the retail counter. You will help with billing inquiries, handle troubleshooting, and promote self-service options while delivering a friendly, solution-oriented experience.

The role emphasizes strong communication, team collaboration, and the ability to adapt to a busy retail environment with occasional overtime and training opportunities.