Part Time Customer Experience Manager

Michaels Stores; Lakeland (FL); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Part Time Customer Experience Manager to enhance the shopping experience. This role involves managing front-end operations, leading a team, and ensuring compliance with company policies. You'll be pivotal in delivering exceptional customer service while supporting store events and inventory processes. The company values creativity and community, offering a supportive work environment with benefits like health insurance and paid time off. If you have a passion for retail and customer satisfaction, this is the perfect opportunity for you.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Experience in retail management is preferred.
• Strong customer service skills are essential.

Responsibilities

• Manage front-end operations and customer expectations.
• Train and develop the customer experience team.
• Ensure compliance with store policies and KPIs.

Skills

Customer Service

Retail Management

Team Leadership

Cash Reconciliation

Inventory Management

Job description

Join to apply for the Part Time Customer Experience Manager role at Michaels Stores.

Store - LAKELAND, FL

Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes and maintain store recovery standards to fulfill Brand Promises. Provide friendly customer service.

1. Assist Store Manager in ensuring adherence to SOPs and company policies; ensure compliance with laws; hold team accountable for store conditions and results.
2. Ensure all front-end policies are followed; meet KPIs; manage team to achieve their KPIs.
3. Plan and execute in-store events in line with company programs.
4. Lead omnichannel processes.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation and bank deposits.
7. Support inventory processes like RTV and ASN activities.
8. Assist onboarding of new team members.
9. Train, coach, and develop the customer experience team; participate in performance management.
10. Serve as Manager on Duty (MOD).
11. Interact respectfully with customers; promote a positive image; serve as a role model.
12. Acknowledge customers, assist with locating products, and provide solutions.
13. Participate in truck unloading and stocking, ensuring standards and budgets are met.
14. Cross-train in Custom Framing sales and production.
15. In stores without a Framing Manager, lead delivery of custom framing solutions, planning and managing workload with the Store Manager.

Preferred Knowledge/Skills/Abilities: Retail management experience preferred.

Physical Requirements & Work Environment: Standing for long periods, moving throughout the store, bending, lifting, reaching, working nights, weekends, and outdoors as needed. Reasonable accommodations available upon request.

Additional Information: Michaels operates over 1,300 stores across North America, emphasizing creativity and community. Benefits include health insurance, paid time off, tuition assistance, and employee discounts. Michaels is an Equal Opportunity Employer and provides reasonable accommodations for individuals with disabilities.