Part Time Customer Experience Manager

Michaels Stores; Coon Rapids (MN); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Part-Time Customer Experience Manager to enhance the shopping experience in a vibrant retail environment. In this role, you will lead front-end operations, ensuring compliance with company standards while delivering exceptional customer service. You will manage a dedicated team, plan engaging in-store events, and uphold safety and shrink management practices. This position offers a unique opportunity to contribute to a customer-centric culture while developing your leadership skills in a supportive team atmosphere. If you are passionate about retail and customer satisfaction, this is the perfect role for you.

Qualifications

• Experience in retail management and customer service.
• Ability to lead and manage a team effectively.

Responsibilities

• Manage front-end operations and uphold brand standards.
• Assist with training and performance management of team members.

Skills

Retail Management

Customer Service

Team Leadership

Cash Reconciliation

Inventory Management

Education

High School Diploma

Bachelor's Degree in Business Management

Job description

Join to apply for the Part Time Customer Experience Manager role at Michaels Stores.

Store - MSP-COON RAPIDS/MAIN, MN

Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes and maintain store recovery standards to uphold our Brand Promises. Provide friendly customer service.

1. Assist Store Manager in ensuring compliance with SOPs, company programs, laws, and standards; hold team accountable for store conditions and results.
2. Ensure adherence to front end policies and procedures; meet KPIs and manage team performance.
3. Plan and execute in-store events in line with company programs.
4. Lead omnichannel initiatives.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation, bank deposits, inventory processes, RTV, and ASN activities.
7. Support onboarding, training, coaching, and performance management of team members.
8. Serve as Manager on Duty (MOD).
9. Interact respectfully with customers, help locate products, and provide solutions.
10. Participate in truck unloading, stocking, and cross-training in custom framing sales and production.
11. In stores without a Framing Manager, lead the delivery of custom framing solutions, planning and managing workloads with the Store Manager.

Preferred Knowledge/Skills/Abilities: Retail management experience preferred.

Physical Requirements and Work Environment: Ability to stand long periods, move throughout the store, lift heavy items, and work nights, weekends, and early mornings. Some outdoor work and handling of glass and heat press equipment.

Applicants must meet legal requirements and Michaels' commitment to inclusion and accommodations.