Retail Customer Experience Manager Part-Time Nights & Weekends

Michael's; Woodbury (MN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated retail manager to enhance customer experiences and lead front-end operations. This role involves managing a dynamic team, ensuring compliance with company standards, and executing engaging in-store events. The ideal candidate will have a strong background in retail management, excellent customer service skills, and the ability to train and develop team members. Join a collaborative environment where your leadership can make a significant impact on the shopping experience and contribute to the company's success.

Qualifications

• Retail management experience preferred.
• Ability to train and coach team members effectively.

Responsibilities

• Manage front-end operations and ensure compliance with SOPs.
• Lead customer experience team and achieve KPIs.
• Assist with onboarding and training of new team members.

Skills

Retail Management

Customer Service

Team Leadership

Inventory Management

Cash Handling

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Store - MSP-WOODBURY, MN

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with onboarding of new Team Members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support Talent Development; utilize leadership competencies for self-development
10. Serve as Manager on Duty (MOD)
11. Interact with others respectfully; remain positive even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; serve as a role model
12. Acknowledge customers, help locate products, and provide solutions
13. Participate in truck unloading and stocking to ensure standards are met within budget
14. Manage and execute shrink and safety programs
15. Cross-train in Custom Framing selling and production
16. In stores without a Framing Manager, lead delivery of high-quality custom framing solutions by planning and managing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred experience: Retail management experience preferred

Physical Requirements and Work Environment:

• Ability to remain standing for long periods
• Move throughout the store
• Regular bending, lifting, carrying, reaching, stretching
• Lifting heavy boxes and accessing high shelves by ladder or equipment
• Work hours include nights, weekends, and early mornings
• Some outdoor work and exposure to climate-controlled and non-controlled areas

Applicants must satisfy legal requirements. Michaels is committed to inclusion and reasonable accommodations. For assistance, contact Customer Care at 1-800-642-4235.