Part time Customer experience manager

Michaels Stores; Wesley Chapel (FL); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Part-time Customer Experience Manager to enhance the shopping experience in their Wesley Chapel location. This role involves leading front-end operations, ensuring compliance with company standards, and providing exceptional customer service. You'll have the opportunity to manage a dynamic team, drive omnichannel initiatives, and participate in exciting in-store events. If you're passionate about retail and creativity, this position offers a chance to make a significant impact in a vibrant environment.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Experience in retail management preferred.
• Strong customer service skills and ability to lead a team.

Responsibilities

• Manage front-end operations and uphold brand promises.
• Lead omnichannel initiatives and ensure compliance with policies.
• Support onboarding and training of new team members.

Skills

Retail management experience

Customer service

Team performance management

Omnichannel processes

Job description

Join to apply for the Part time Customer Experience Manager role at Michaels Stores.

Location: TAMPA-WESLEY CHAPEL, FL

Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes and maintain store recovery standards to uphold our Brand Promises. Provide friendly customer service.

1. Assist Store Manager in adhering to SOPs and company programs, ensuring compliance and accountability for store conditions and results.
2. Ensure all front-end policies are followed; achieve KPIs and manage team performance.
3. Plan and lead in-store events in line with company programs.
4. Lead omnichannel initiatives.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities.
7. Support onboarding and training of new team members; participate in performance management and talent development.
8. Serve as Manager on Duty (MOD).
9. Interact positively with customers, help locate products, and provide solutions.
10. Participate in truck unloading and stocking, ensuring standards are met within budget.
11. Cross-train in Custom Framing selling and production.
12. In stores without a Framing Manager, lead high-quality custom framing solutions, managing workload with the Store Manager.

Preferred Skills and Experience:

• Retail management experience preferred.

Physical Requirements and Work Environment:

• Ability to stand long periods, move throughout the store, and perform physical tasks like lifting and reaching.
• Work includes nights, weekends, early mornings, and outdoor activities such as unloading trucks.

Applicants must meet legal requirements and Michaels’ commitment to inclusion and accommodations. For assistance, contact Customer Care at 1-800-642-4235.

Our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. Michaels offers comprehensive benefits including health insurance, paid time off, tuition assistance, and employee discounts.