Part Time Customer Experience Manager

Michaels Stores; Collierville (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Store Manager, where you will lead a dynamic team to deliver exceptional customer service and manage effective front-end operations. This role involves ensuring compliance with company standards, executing engaging in-store events, and fostering a customer-centric environment. You will play a pivotal role in training and developing team members while managing inventory and safety programs. If you are passionate about retail and leadership, this opportunity offers a chance to make a significant impact in a vibrant retail setting.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Experience in retail management preferred.
• Ability to train and coach team members.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and company programs.
• Manage front-end operations and ensure customer satisfaction.
• Plan and execute in-store events and promotions.

Skills

Retail Management

Customer Service

Team Leadership

Inventory Management

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

1 month ago Be among the first 25 applicants

Store - MPHS-COLLIERVILLE, TN

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Responsibilities include:

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team members accountable for store conditions and results.
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs.
3. Plan and lead the execution of class and in-store events in accordance with Company programs.
4. Lead the omnichannel processes.
5. Manage and execute shrink and safety programs.
6. Assist with cash reconciliation and bank deposits.
7. Assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
8. Assist with onboarding new Team Members.
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support Talent Development; utilize leadership competencies for self-development.
10. Serve as Manager on Duty (MOD).
11. Interact with others respectfully; promote commitment to the organization’s vision and values; serve as a role model.
12. Acknowledge customers, assist in locating products, and provide solutions.
13. Participate in truck unloading and stocking to ensure standards are met within budget.
14. Manage shrink and safety programs.
15. Cross-train in Custom Framing selling and production.
16. In stores without a Framing Manager, lead delivery of high-quality custom framing solutions, planning and managing workload in partnership with the Store Manager.

Preferred Knowledge/Skills/Abilities: Other duties as assigned. Retail management experience preferred.

Physical Requirements and Work Environment:

• Ability to stand for long periods, move throughout the store, and perform bending, lifting, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves with ladders or similar equipment.
• Work in a climate-controlled retail setting; some outdoor work; work hours include nights, weekends, and early mornings.

Applicants in the U.S. must meet legal requirements. Michaels prioritizes team member wellbeing with comprehensive benefits, including health insurance, paid time off, tuition assistance, and discounts. For more info, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for accommodations.