Part Time Customer Experience Manager

Michaels Stores; Baton Rouge (LA); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a Part Time Customer Experience Manager to enhance the shopping experience in Baton Rouge. This role involves leading front-end operations, ensuring compliance with company standards, and providing exceptional customer service. You will manage a dynamic team, execute in-store events, and uphold the brand's promise of quality and care. If you are passionate about retail and enjoy fostering a positive shopping environment, this opportunity is perfect for you. Join a company that values its team and offers benefits like health insurance and tuition assistance.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Experience in retail management preferred.
• Ability to manage front-end operations effectively.

Responsibilities

• Deliver a customer-centric shopping experience by managing front-end operations.
• Train, coach, and observe customer experience team members.

Skills

Retail Management

Customer Service

Team Leadership

Operational Compliance

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

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Store - BATON ROUGE, LA

Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes. Maintain store recovery standards to uphold Brand Promises. Provide friendly customer service.

1. Assist Store Manager in ensuring adherence to SOPs and company programs, ensuring compliance with laws and standards; hold team accountable for store conditions and results.
2. Ensure all front-end policies are followed; meet KPIs and manage team performance to meet their KPIs.
3. Plan and execute in-store events in line with company programs.
4. Lead omnichannel processes.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation and bank deposits.
7. Support inventory processes, including RTV and ASN activities.
8. Assist with onboarding new team members.
9. Train, coach, and observe customer experience team members; participate in performance management; support talent development; utilize leadership competencies for self-development.
10. Serve as Manager on Duty (MOD).
11. Interact positively and respectfully with others; promote the organization’s vision and values; serve as a role model.
12. Assist customers, help locate products, and provide solutions.
13. Participate in truck unloading and stocking to ensure standards and budget compliance.
14. Manage shrink and safety programs.
15. Cross-train in Custom Framing sales and production.
16. In stores without a Framing Manager, lead delivery of high-quality custom framing solutions, planning and managing workload in partnership with the Store Manager.

Preferred Knowledge/Skills/Abilities

Other duties as assigned.

Experience Required

• Retail management experience preferred.

Physical Requirements & Work Environment

• Ability to stand for long periods, move throughout the store, bend, lift, carry, reach, and stretch.
• Lift heavy boxes and access high shelves using ladders or similar equipment.
• Work involves climate-controlled public areas, some stock rooms, outdoor work for tasks like unloading trucks, and work in a Frame shop with glass cutters and heat presses.
• Work hours may include nights, weekends, and early mornings.

Applicants must meet legal requirements. Michaels prioritizes team wellbeing with benefits such as health insurance, paid time off, tuition assistance, and employee discounts. For more info, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer committed to inclusion and providing reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for accommodations.