Retail Customer Experience Manager Part-Time Nights & Weekends

Michaels Stores; Woodbury (MN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated and customer-focused retail leader to enhance the shopping experience. In this role, you will manage front-end operations, ensuring compliance with company policies while delivering exceptional customer service. You will lead a team, execute in-store events, and maintain high standards of store recovery. This position offers a dynamic work environment with opportunities for personal and professional growth. If you have a passion for retail and a commitment to excellence, this is the perfect opportunity for you.

Benefits

Comprehensive benefits

Team wellbeing programs

Flexible work hours

Qualifications

• Experience in retail management is preferred.
• Ability to manage and lead a team effectively.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and company programs.
• Train and coach the customer experience team to achieve results.
• Plan and lead in-store events in accordance with company programs.

Skills

Retail management experience

Job description

Store - MSP-WOODBURY, MN

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results.
2. Ensure all front-end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs.
3. Plan and lead the execution of class and in-store events in accordance with Company programs.
4. Lead the omnichannel processes.
5. Manage and execute shrink and safety programs.
6. Assist with cash reconciliation and bank deposits.
7. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
8. Assist with onboarding new Team Members.
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support Talent Development; utilize leadership competencies for self-development.
10. Serve as Manager on Duty (MOD).
11. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; serve as a role model.
12. Acknowledge customers, help locate products, and provide solutions.
13. Participate in truck unloading and stocking to ensure standards are followed and completed within budget.
14. Manage and execute shrink and safety programs.
15. Cross-train in Custom Framing selling and production.
16. In stores without a Framing Manager, lead the delivery of high-quality custom framing solutions, planning and managing workload in partnership with the Store Manager.

Other duties as assigned.

Preferred Knowledge/Skills/Abilities:

• Retail management experience preferred.

Physical Requirements and Work Environment:

• Ability to remain standing for long periods, move throughout the store, and perform bending, lifting, reaching, and stretching.
• Lift heavy boxes and access high shelves using ladders or similar equipment.
• Work in a climate-controlled environment; some outdoor work and work hours including nights, weekends, and early mornings.

Applicants in the U.S. must satisfy legal requirements. Contact your supervisor for accommodations if needed.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores in North America and online at Michaels.com and Michaels.ca. We prioritize team wellbeing with comprehensive benefits. For more, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer committed to inclusion and providing reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for assistance.