Part time Customer Experience Manager

Michaels Stores; Beavercreek (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading retail company is seeking a Store Manager to enhance customer experience and manage front-end operations. You will lead a team, ensure compliance with policies, and promote a positive work environment. Responsibilities include managing store events, training team members, and providing excellent customer service. Join us to help create a welcoming shopping experience while upholding our brand values.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Retail management experience preferred.

Responsibilities

• Assist Store Manager with SOP adherence and team accountability.
• Manage front-end policies and achieve KPIs.
• Support onboarding, training, and performance management.

Skills

Customer Service

Leadership

Team Management

Job description

Store - DAYTON-BEAVERCREEK, OH

Overview

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead omnichannel processes and maintain store recovery standards to uphold our Brand Promises. Provide friendly customer service.

Key Responsibilities

1. Assist the Store Manager in ensuring adherence to Standard Operating Procedures (SOPs) and company programs, ensuring compliance with laws and standards, and holding team members accountable for store conditions and results.
2. Ensure all front-end policies and procedures are followed; manage your team to achieve KPIs.
3. Plan and execute in-store events in line with company programs.
4. Lead the omnichannel processes.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation, bank deposits, and inventory processes, including RTV and ASN activities.
7. Support onboarding, training, coaching, and performance management of team members.
8. Serve as Manager on Duty (MOD).
9. Promote a respectful and positive work environment, embodying the organization’s values and serving as a role model.
10. Assist customers by helping locate products and providing solutions.
11. Participate in truck unloading and stocking, ensuring standards and budgets are met.
12. Cross-train in Custom Framing sales and production.
13. In stores without a Framing Manager, lead delivery of high-quality custom framing solutions, managing workload in collaboration with the Store Manager.
14. Perform other duties as assigned.

Preferred Skills and Experience

Retail management experience preferred.

Physical Requirements and Work Environment

• Ability to stand for long periods and move throughout the store.
• Regular bending, lifting, reaching, and stretching; ability to lift heavy boxes and access high shelves with equipment.
• Work involves a climate-controlled retail environment, some outdoor work, and work hours including nights, weekends, and early mornings.

Legal and Benefits Information

Applicants must meet legal requirements. Michaels offers comprehensive benefits, including health insurance, paid time off, tuition assistance, and employee discounts. For more details, visit mikbenefits.com.

Equal Opportunity Statement

Michaels is an Equal Opportunity Employer committed to inclusion and providing reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for accommodations.

Additional Resources

Posters and legal notices are available for review.