Part Time Closing Customer Experience Manager

Michael's; Portland (OR); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the retail sector seeks a retail manager for their Portland store. This role focuses on delivering exceptional customer experiences, managing daily operations, and leading a team. Candidates should have retail management experience and be able to work flexible hours, including nights and weekends.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Preferred experience in retail management.
• Ability to lead and coach customer experience teams.
• Physical ability to perform store tasks.

Responsibilities

• Assist Store Manager in leading adherence to SOPs.
• Manage front-end operations and customer service.
• Train and coach team members.

Skills

Customer Service

Team Leadership

Retail Management

Job description

Store - PORT-PORTLAND, OR

This position is mostly closing shifts, but can also have daytime scheduling depending on needs.

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with onboarding new Team Members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support Talent Development; utilize leadership competencies for self-development
10. Serve as Manager on Duty (MOD)
11. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; serve as a role model
12. Acknowledge customers, help locate products, and provide solutions
13. Participate in truck unloading and stocking to ensure standards are followed and completed within budget
14. Manage and execute shrink and safety programs
15. Cross-train in Custom Framing selling and production
16. In stores without a Framing Manager, lead the delivery of high-quality custom framing solutions, planning and managing workload with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred experience: Retail management experience preferred

Physical Requirements

• Ability to remain standing for long periods
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• Assistive measures available upon request for performing essential functions

Work Environment

• Public retail store setting, climate-controlled areas, some outdoor work, and work involving lifting and stocking
• Work hours include nights, weekends, and early mornings

Applicants in the U.S. must satisfy legal requirements

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores in North America and online. For more information, visit Michaels.com and Michaels.ca.

We prioritize team wellbeing with benefits including health insurance, paid time off, tuition assistance, and employee discounts. More info at mikbenefits.com.

Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations. Contact Customer Care at 1-800-642-4235 for accommodations.