Part Time Customer Experience Manager

Michaels Stores; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Michaels Stores is seeking a Store Manager for its Cincinnati location. The role involves leading front-end operations, ensuring compliance with company standards, and delivering exceptional customer service. Candidates should have retail management experience and a passion for creativity. Join a team that prioritizes wellbeing with benefits like health insurance and paid time off.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Preferred experience in retail management.
• Ability to train and coach team members.
• Strong customer service skills.

Responsibilities

• Manage front-end operations and customer service.
• Lead and train the customer experience team.
• Ensure compliance with company policies and standards.

Skills

Customer Service

Leadership

Retail Management

Job description

Store - CIN-WESTERN HILLS, OH

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with onboarding new team members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support talent development; utilize leadership competencies for self-development
10. Serve as Manager on Duty (MOD)
11. Interact with others in an accepting and respectful manner; promote commitment to the organization’s vision and values; project a positive image; serve as a role model
12. Acknowledge customers, help locate products, and provide solutions
13. Participate in truck unloading and stocking to ensure standards are met within budget
14. Manage and execute shrink and safety programs
15. Cross-train in Custom Framing selling and production
16. In stores without a Framing Manager, responsibilities include leading the delivery of high-quality custom framing solutions, planning and managing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred experience: Retail management experience preferred

Physical Requirements

Work Environment

• Ability to remain standing for long periods
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If assistance is needed for these functions, contact your supervisor for accommodations

• Work in a public retail store environment; climate-controlled areas; some outdoor work; work hours include nights, weekends, and early mornings

Applicants in the U.S. must meet legal requirements

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. Operating over 1,300 stores across North America and online at Michaels.com and Michaels.ca. Michaels also owns Artistree and MakerPlace. Founded in 1973, headquartered in Irving, Texas, Michaels is the best place for all things creative. More info at www.michaels.com.

We prioritize team wellbeing with benefits like health insurance, paid time off, tuition assistance, employee discounts, and more. Details at mikbenefits.com.

Michaels is an Equal Opportunity Employer. We support all team members and customers to create, innovate, and improve together.

We are committed to inclusion; reasonable accommodations are provided for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for assistance.