Part Time Customer Experience Manager

Michael's; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading retail company is seeking a Store Manager for their Cincinnati location. The role involves overseeing front-end operations, managing team performance, and ensuring a customer-centric shopping experience. Ideal candidates will have retail management experience, strong leadership skills, and a commitment to delivering exceptional service.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Preferred experience in retail management.
• Ability to manage team performance and customer service.
• Physical ability to perform store tasks.

Responsibilities

• Manage front-end operations and team adherence to SOPs.
• Lead customer experience team and achieve KPIs.
• Plan and execute in-store events.

Skills

Customer Service

Leadership

Team Management

Retail Operations

Education

Retail Management Experience

Job description

Store - CIN-WESTERN HILLS, OH

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with onboarding new team members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support talent development; utilize leadership competencies for self-development
10. Serve as Manager on Duty (MOD)
11. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; serve as a role model
12. Acknowledge customers, help locate products, and provide solutions
13. Participate in truck unloading and stocking to ensure standards are met within budget
14. Manage and execute shrink and safety programs
15. Cross-train in Custom Framing selling and production
16. In stores without a Framing Manager, lead delivery of high-quality custom framing solutions, planning and managing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred experience: Retail management experience preferred

Physical requirements:

• Ability to remain standing for long periods
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• Contact supervisor for reasonable accommodation if needed

Work environment:

• Public retail store setting, climate-controlled areas, some outdoor work, and some stockroom environments
• Work hours include nights, weekends, and early mornings

Legal requirements: Applicants in the U.S. must meet federal, state, and local legal requirements

At Michaels, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online at Michaels.com and Michaels.ca. We prioritize team wellbeing with benefits including health insurance, paid time off, tuition assistance, employee discounts, and more. For details, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are committed to inclusion and providing reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 if needed.