Part-Time Customer Care & Upsell Specialist

Tevis Energy; Westminster (MD); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

On-Demand Pay

Company-Paid Short-Term Disability and Life Insurance

Health Insurance with Employer Contribution

401(k) with Company Match

Paid Time Off and Holidays

Employee Discounts/Friends & Family Discounts

Job summary

Tevis Energy in Westminster, Maryland, is seeking a Customer Care Representative who will provide exceptional service to customers by addressing inquiries, resolving complaints, and ensuring customer satisfaction through various communication methods. This role offers a schedule of 8am-5pm M-F September-March and flexible hours during April-August.

The ideal candidate should have customer service experience and possess strong math and problem-solving skills. Benefits include health insurance, 401(k) contribution, and paid time off.

Qualifications

• Customer service experience preferred.
• Ability to actively listen, multitask, and be detail-oriented.
• Bilingual in English and Spanish preferred but not required.

Responsibilities

• Effectively communicate with customers via phone and in person.
• Keep accurate details of activities in the database of customer accounts.
• Upsell our products and services.
• Work diligently to resolve customers’ problems.
• Identify information needed to delegate incoming calls.
• Resolve conflicts to create a more positive customer experience.
• Assist in taking new sales calls and lead follow-ups.
• Make outbound calls to existing customers.

Skills

Customer service experience

Strong math and problem-solving skills

Proficient in Microsoft Word, Excel, and Outlook

Bilingual in English and Spanish

Education

High school diploma/GED

Job description

Tevis Energy in Westminster, Maryland, is seeking a Customer Care Representative who will provide exceptional service to customers by addressing inquiries, resolving complaints, and ensuring customer satisfaction through various communication methods. This role offers a schedule of 8am-5pm M-F September-March and flexible hours during April-August.

The ideal candidate should have customer service experience and possess strong math and problem-solving skills. Benefits include health insurance, 401(k) contribution, and paid time off.