Part-Time Customer Care Specialist Elevate Bank Experiences

Southern Bank; Poplar Bluff (MO); On-site; USD 17,000 - 25,000; Part time

Job summary

Southern Bank's Poplar Bluff Oak Grove Branch is seeking a Part Time Customer Service Associate to handle phone inquiries, assist customers with account maintenance, balance transfers, stop payments, and statement requests in a professional, responsive manner. You will answer calls, build relationships, protect customer information, and use bank software to service accounts.

The role emphasizes empathy, strong communication, and accuracy, with opportunities to refer customers to suitable

Qualifications

• Ability to use and learn bank software and tools.
• Solid customer service and problem resolution skills.
• Requires good follow-through and reliability.
• Excellent interpersonal, verbal and written communication skills.

Responsibilities

• Receives and fields incoming customer service calls via telephone.
• Promotes strong customer relationships in the Call Center environment, professionally.
• Identifies customer needs and opportunities to grow the bank.
• Delivers empathetic, accurate service while maintaining security of information.
• Uses bank products knowledge and technology to assist customers.
• Completes duties and refers customers to appropriate personnel as needed.

Skills

Customer service

Problem resolution

Interpersonal skills

Verbal & written communication

Organizational skills

Education

High school diploma or equivalent

HS work-study program

Tools

Banking software

Call center software

CRM system

Job description

Southern Bank's Poplar Bluff Oak Grove Branch is seeking a Part Time Customer Service Associate to handle phone inquiries, assist customers with account maintenance, balance transfers, stop payments, and statement requests in a professional, responsive manner. You will answer calls, build relationships, protect customer information, and use bank software to service accounts.

The role emphasizes empathy, strong communication, and accuracy, with opportunities to refer customers to suitable