Guest Experience Specialist — Branch Reception

Southern Bank; Poplar Bluff (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

Southern Bank is seeking a customer service representative at their Poplar Bluff Oak Grove Branch. This position involves providing high-quality service and creating a welcoming environment for customers and vendors. Responsibilities include greeting customers, maintaining an orderly reception area, and serving as a knowledgeable resource on banking products.

The ideal candidate will possess strong verbal communication skills, uphold confidentiality, and have a high school diploma or equivalent. Southern Bank values trust, service, and a community-oriented approach.

Qualifications

• Act as the 'face' of the branch by providing a warm and welcoming experience.
• Ensure reception area is neat and stocked with necessary materials.
• Greet and direct customers and vendors to appropriate departments.

Responsibilities

• Provide high-quality service and a welcoming environment.
• Support confidentiality of customer information and bank regulations.
• Be a knowledgeable resource for customers on banking products.

Skills

Customer service skills

Verbal communication skills

Confidentiality

Professional communication

Knowledge of banking products

Education

High school diploma or equivalent

Tools

Computer literacy

Job description

Southern Bank is seeking a customer service representative at their Poplar Bluff Oak Grove Branch. This position involves providing high-quality service and creating a welcoming environment for customers and vendors. Responsibilities include greeting customers, maintaining an orderly reception area, and serving as a knowledgeable resource on banking products.

The ideal candidate will possess strong verbal communication skills, uphold confidentiality, and have a high school diploma or equivalent. Southern Bank values trust, service, and a community-oriented approach.