Concierge

Southern Bank; Poplar Bluff (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

Southern Bank is seeking a customer service representative at their Poplar Bluff Oak Grove Branch. This position involves providing high-quality service and creating a welcoming environment for customers and vendors. Responsibilities include greeting customers, maintaining an orderly reception area, and serving as a knowledgeable resource on banking products.

The ideal candidate will possess strong verbal communication skills, uphold confidentiality, and have a high school diploma or equivalent. Southern Bank values trust, service, and a community-oriented approach.

Qualifications

• Act as the 'face' of the branch by providing a warm and welcoming experience.
• Ensure reception area is neat and stocked with necessary materials.
• Greet and direct customers and vendors to appropriate departments.

Responsibilities

• Provide high-quality service and a welcoming environment.
• Support confidentiality of customer information and bank regulations.
• Be a knowledgeable resource for customers on banking products.

Skills

Customer service skills

Verbal communication skills

Confidentiality

Professional communication

Knowledge of banking products

Education

High school diploma or equivalent

Tools

Computer literacy

Job description

Job Details

Job Location: Poplar Bluff Oak Grove Branch - Poplar Bluff, MO 63901

PRIMARY PURPOSE OF JOB

This position is responsible for providing high-quality service and creating a welcoming environment for customers and vendors as they enter the branch.

Expectations of All Southern Bank Team Members

• We act as a FAMILY – We know we’re not a related family, but we really care about people, both personally and professionally. We like knowing that our skills, our time, and our efforts contribute to the overall success of those we spend time with every day.
• We move with INNOVATION – We push for better ways to solve problems. We are not afraid of a challenge; we’re driven to develop new ideas and solutions using creativity and experience. We are committed to leading, devising new solutions for all kinds of obstacles.
• We are ROOTED – We’re from here. These communities are our homes, and we are deeply invested in making our hometowns the best that they can be. We are firmly committed to success in the places where we’ve known people our whole lives.
• We prioritize SERVICE – We put others above ourselves. We make intentional decisions and take action to benefit others, be it in our daily work with our customers and fellow team members, or in volunteering our time, money, and energy in our communities.
• We build TRUST – We strive to be reliable and trustworthy, honest and transparent. We are dedicated to doing what’s best for our team members, our customers, and our communities, and they can be confident that we are who we say we are.
• We are a source of STRENGTH – We have a capacity and resilience that has come through years of experience and growth. We are able to support those who count on us, and those who need us can rely on us.

Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.

Qualifications: Essential Functions and Performance Areas

• Act as the “face” of the branch by providing a warm, professional and welcoming experience upon the customer or vendors arrival;
• Ensures reception area is neat and orderly, and that forms and other display items are stocked and well maintained;
• Greets and directs customers and vendors to the appropriate departments or team members;
• Serves as a knowledgeable resource for customers seeking information on banking products and services;
• Other duties as assigned.

Knowledge, Skills and Abilities

• High degree of confidentiality
• Possess strong customer service skills
• Exceptional verbal communication skills
• Ability to provide professional communication and service
• Proven skill in developing relations with guests, vendors and internal departments
• Possesses a high-level understanding of Southern Bank’s products and services

Education, Training and Experience Requirements

• High school diploma or equivalent
• Customer-facing experience
• Computer literacy skills

Core Competencies

• Exhibits Southern Bank’s values, as further described through our values in action.
• Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
• Applied Learning: Assimilating and applying new job-related information in a timely manner.
• Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.