Part-Time Customer Care Specialist — Bilingual + 401(k) Match

PGW Auto Glass, LLC.; Baton Rouge (LA); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

401(k) with company match

Job summary

PGW Auto Glass, LLC is seeking a part-time customer service representative to handle inbound and outbound communications, scheduling, billing, and service resolutions in a fast-paced, team-oriented environment.

You will troubleshoot, process orders, returns, and invoicing, and coordinate with distribution centers, carriers, and suppliers while maintaining accurate CRM records. Bilingual English/Spanish is a plus; HS diploma required. Hours are 8:00 a.m. to 1:30 p.m., with a pay rate of $19.00/hr.

Qualifications

• Strong verbal and written communication skills.
• Experience in customer service in a call center environment.
• Bilingual in English and Spanish is a plus.
• Ability to multi-task in a fast-paced environment.
• Strong problem-solving and conflict resolution skills.
• Attention to detail and ability to work under interruptions.
• Experience using CRM systems and data entry tools.

Responsibilities

• Respond to inbound calls and emails regarding price quotes, orders, scheduling, billing, and service inquiries.
• Provide professional, courteous customer service with accuracy.
• Troubleshoot and resolve complaints, shipping issues, product concerns, and service discrepancies.
• Coordinate returns and liaise with distribution centers and suppliers.
• Maintain accurate CRM records of interactions, issues, and resolutions.
• Follow up with customers to ensure satisfaction during resolution.

Skills

Communication skills

Call center experience

Bilingual (English/Spanish)

Multi-tasking

Problem solving

Attention to detail

CRM software

Data entry tools

Education

High School diploma or equivalent

Tools

CRM software

Data entry tools

Job description

PGW Auto Glass, LLC is seeking a part-time customer service representative to handle inbound and outbound communications, scheduling, billing, and service resolutions in a fast-paced, team-oriented environment.

You will troubleshoot, process orders, returns, and invoicing, and coordinate with distribution centers, carriers, and suppliers while maintaining accurate CRM records. Bilingual English/Spanish is a plus; HS diploma required. Hours are 8:00 a.m. to 1:30 p.m., with a pay rate of $19.00/hr.