Manager

Torsap Thai Kitchen; Raleigh (NC); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

401(k) options

Remote work or flexible scheduling

Training, career development

Job summary

Torsap Thai Kitchen is seeking a Customer Service Specialist to join its care team in Raleigh, NC. You will handle customer inquiries across email, chat, phone, and social media, work with teams to resolve issues, and help improve products based on feedback.

The role emphasizes strong communication, problem-solving, and adaptability. A positive attitude and flexibility for irregular hours are valued as the company offers remote work or flexible scheduling where possible.

Qualifications

• High school diploma or GED.
• Bachelor's degree in business, communications, or a related field may be advantageous.
• Experience with help desk and CRM software such as Zendesk and Salesforce Sales Cloud may be required.
• Previous experience in a customer service role is preferred.
• Ability to respond under pressure.
• Good judgment and problem-solving skills.
• Second language may be advantageous.
• Positive attitude and ability to build client relationships.
• Flexibility to work irregular hours.
• Excellent written and verbal communication skills.

Responsibilities

• Respond promptly to customer queries via email, live chat, video, phone, and social media.
• Escalate serious complaints or issues when necessary.
• Liaise with colleagues or managers to find best solutions for customers.
• Identify common problems and suggest improvements to management.
• Maintain a polite, helpful, and professional manner at all times.
• Obtain and share customer feedback with colleagues and other departments.
• Familiarize yourself with new products and services as introduced.
• Attend workshops and meetings as required.
• Provide training to new customer service agents.
• Respect client confidentiality at all times.

Skills

Verbal communication

Written communication

Active listening

Problem-solving

Conflict resolution

Time management

Multitasking

Attention to detail

CRM proficiency

Team collaboration

Adaptability

Education

High school diploma

Bachelor's degree advantageous

Tools

Zendesk

Salesforce Sales Cloud

Job description

Customer Service Specialist Job Description
We are searching for a friendly and highly analytical customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.
A top-notch Customer Service Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.

Customer Service Specialist Responsibilities:

• Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
• Immediately escalating serious complaints or issues that you are not equipped to deal with.
• Liaising with colleagues or managers to find the best solutions to customers’ issues.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
• Maintaining a polite, helpful, and professional manner at all times.
• Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
• Familiarizing yourself with new products and services as they are introduced.
• Attending workshops and meetings as required.
• Providing training to new customer service agents.
• Respecting client confidentiality at all times.

Customer Service Specialist Requirements:

• High school diploma or GED.
• Bachelor’s degree in business, communications, or a related field may be advantageous.
• Practical experience with help desk software, such as Zendesk, and CRM software, such as salesforce sales cloud, may be required.
• Previous experience in a customer service role is preferred.
• The ability to respond appropriately under pressure.
• Sound judgment and excellent problem-solving skills.
• The ability to speak a second language may be advantageous.
• A positive attitude and the ability to build relationships with clients.
• The flexibility to work irregular hours, when required.
• Superb written and verbal communication skills.

Skills

• Strong verbal and written communication
• Active listening and empathy
• Problem-solving and critical thinking
• Conflict resolution and de-escalation
• Time management and multitasking
• Attention to detail and accuracy
• Basic computer skills and CRM proficiency
• Adaptability in fast-paced environments
• Team collaboration and reliability

Benefits

• Health, dental, and vision insurance
• Paid time off and holiday pay
• Retirement plans such as 401(k) options
• Remote work or flexible scheduling (role-dependent)
• Training, career development, and advancement opportunities