Part-Time Cruise Guest Experience Agent

Sms International Shore Operations Inc; San Diego (CA); On-site; USD 23,000 - 32,000; Part time

Job summary

SMS International Shore Operations US, Inc. is hiring for a part-time guest service associate at the Port of San Diego. You will meet and greet cruise guests, assist with check-in and transfers, and provide information to ensure smooth embarkation and debarkation processes.

The role requires weekend availability, a friendly professional image, and one year of customer service or logistics experience. Salary is $20.00 per hour, with potential for additional duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Minimum of one-year experience in a customer service/logistics environment, preferably in the travel industry.
• Demonstrated ability to communicate in English.
• Knowledge of, or ability to learn practical computer skills to register guests and navigate screens.
• Good organizational and customer service skills.
• Ability to work effectively in a multi-tasked, fast-paced environment in front of large groups.
• Required to be available on weekends, after hours, and on short notice, as requested by management.

Responsibilities

• Guides the flow of traffic throughout the terminal, including: secure areas, walkways, check–in areas, gangways and elevators/escalators and direct guests accordingly.
• Answers general questions in an accurate and pleasant manner and provides pertinent information regarding boarding and sailing.
• Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation.
• Assists guests with locating luggage and completing lost luggage forms, when necessary.
• Reviews and verifies validity of all travel documents presented by guests for check-in.
• Inputs guest travel information using the registration system and checks in each guest upon arrival.
• Provides guests with stateroom keys and pertinent boarding information, according to department manual and training.
• Performs other job related duties as assigned.

Skills

Communication

Customer service

Organization

Computer literacy

Multitasking

Weekend availability

Education

High School Diploma

Tools

Registration system

Job description

SMS International Shore Operations US, Inc. is hiring for a part-time guest service associate at the Port of San Diego. You will meet and greet cruise guests, assist with check-in and transfers, and provide information to ensure smooth embarkation and debarkation processes.

The role requires weekend availability, a friendly professional image, and one year of customer service or logistics experience. Salary is $20.00 per hour, with potential for additional duties as assigned.