Meet & Greet Agent

SMS International Shore Operations; San Diego (CA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Weekend availability

Competitive hourly pay

Job summary

SMS International Shore Operations US, Inc. is hiring for the 2026/2027 season in San Diego. The role involves welcoming cruise guests at the Port of San Diego, guiding them through check-in, offering directions, and assisting with transfers to and from the port.

This fast-paced guest services position requires energy, an enthusiastic and professional image, and weekend availability. The job pays $20.00 per hour and may involve assisting guests with luggage, wheelchair needs, and other duties to

Qualifications

• Minimum 1 year experience in customer service/logistics, preferably in travel.
• Demonstrated ability to communicate in English and provide information clearly.
• Ability to learn practical computer skills to register guests and navigate screens.

Responsibilities

• Guide traffic within the terminal and direct guests to check-in areas and boarding.
• Answer general questions accurately and assist guests as needed.
• Escort guests needing wheelchair assistance during embarkation/debarkation.

Skills

Customer service

Communication

Multitasking

Logistics

Education

High School Diploma or equivalent

Tools

Computer skills

Job description

Now hiring for 2026/2027 season!

Perfect position to earn extra income for retirees, students or just locals who would enjoy welcoming cruise guests to the Port of San Diego.

• Part Time position
• Weekend availability is required!
• Pay rate of $20.00 per hour

Now hiring for 2026/2027 season!

Perfect position to earn extra income for retirees, students or just locals who would enjoy welcoming cruise guests to the Port of San Diego.

Benefits Provided

• Fun servicing Norwegian Cruise Line
• Part Time position
• Weekend availability is required!
• Pay rate of $20.00 per hour
• Strong computer/tablet skills preferred

Basic Purpose

This is a fast paced, high energy position requiring a enthusiastic, efficient and professional image. Agents working for SMS International Shore Operations US, Inc., direct and assist cruise guests in all aspects of shore-side operations as assigned. This position may include, but is not limited to meeting and greeting guests, computerized pier check-in along with assisting airport and hotel guest with transfers to and from the port.

Job Duties & Responsibilities

• Guides the flow of traffic throughout the terminal, including: secure areas, walkways, check–in areas, gangways and elevators/escalators and direct guests accordingly.
• Answers general questions in an accurate and pleasant manner and provides pertinent information regarding boarding and sailing; takes the initiative to assist guests.
• Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation.
• Assists guests with locating luggage and completing lost luggage forms, when necessary.
• Reviews and verifies validity of all travel documents presented by guests for check-in.
• Inputs guest travel information using the registration system and checks in each guest upon arrival. Ensures required information is accurately processed and/or paperwork is completed.
• Provides guests with stateroom keys and pertinent boarding information, according to department manual and training.
• Performs other job related duties as assigned.

Education

• High School Diploma or equivalent.

Experience

• Minimum of one-year experience in a customer service/logistics environment, preferably in the travel industry.

Knowledge, Skills & Abilities

• Demonstrated ability to communicate in English, sufficient to provide information and answer general questions.
• Knowledge of, or ability to learn practical computer skills to accurately register guests and navigate screens to perform computer based functions.
• Good organizational and customer service skills.
• Ability to work effectively in a multi-tasked, fast-paced environment in front of large groups.
• Required to be available on weekends, after hours, and on short notice, as requested by management.

Work Conditions/ Physical Demands

• Position includes frequent standing, walking, lifting, pushing and pulling for up to 6 hour increments on average.
• Ability to safely maneuver wheelchairs; includes pushing and pulling guests on wheelchairs through all terminal areas and up and down ramps.
• Ability to physically transfer or assist passengers in/out of wheelchair, whose weight is approximately 100-300 lbs.
• Ability to stoop, kneel, bend, crouch, lift or carry.
• Position is exposed to indoor/outdoor work environment at piers and terminal locations under varying weather conditions.
• Flexibility to work hours ranging from 5:00am – 4:00pm or until ships departures; includes weekdays, weekends and holidays in various ports as assigned.
• Must have the ability to perform the essential functions of the job with or without reasonable accommodation.