Part Time Courtesy Bus Driver

PHL Job Portal; Philadelphia (Philadelphia County); On-site; USD 22,000 - 28,000; Part time

Job summary

The Hertz airport location is seeking a Part Time Courtesy Bus Driver to transport customers safely between terminals and the Hertz rental location. You are the brand ambassador, delivering fast, friendly service and upholding the highest standards of presentation and safety.

Responsibilities include assisting with luggage, guiding stops, and reporting issues. A valid driving history and DOT-related credentials may be required; weekend and holiday shifts are expected.

Qualifications

• Passion for customer service and attention to detail - go the extra mile.
• At least 1 year of commercial driving experience or CDL Class B with passenger/end contrasts.
• Minimum 2 years PCV driving experience (International).
• Minimum 2 years Customer Service Experience.
• 21 years of age or older.

Responsibilities

• Provide timely shuttle service to customers between airport terminals and Hertz facility.
• Welcome customers, assist with luggage, and answer questions politely.
• Communicate stops and safety information via PA or Talking Bus System.
• Ensure world class customer service and maintain company image.
• Inspect bus for safety and report defects to supervisor.
• Keep bus tidy and display maps for customers.
• Contribute to improvements by sharing customer feedback for action planning.
• Complete relevant paperwork per Company Audit and Department of Transport standards.

Skills

Customer service

Driving experience

English proficiency

Safety awareness

Job description

Part Time Courtesy Bus Driver is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for the safe, friendly, efficient transportation of customers between multiple airport terminals and the Hertz rental location.

Wage: $17.50/hr

The key responsibilities and accountabilities are:

• Provide timely shuttle service to customers to/from airport terminal to Hertz facility, in compliance with Hertz's policies and procedures and local laws.
• Personally, welcome customers boarding the bus, assist with luggage and answer questions in a friendly manner.
• Effectively communicate stops and safety information through PA or Talking Bus System; if needed, communicate with other Courtesy Service Drivers, Bus operations Supervisor using standard codes.
• Provide world class customer service by determining customer's reservation status and communicate to lounge manager / provide excellent customer service to all customers using the required customer service dialogue whilst maintaining the right company image at all times.
• Conduct bus inspection to ensure customer and employee safety and bring any defect / damage to the attention of the supervisor.
• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
• Ensure the bus is kept tidy at all times with maps available.
• Contribute to continuous improvement by communicating customer feedback to team and engaging in action planning to improve performance and customer satisfaction.
• Complete any relevant paperwork in line with Company Audit and Department of Transport standards

Basic Qualifications:

• Passion for customer service and attention to detail - Go the extra mile.
• At least 1 year of commercial driving experience or record or road test or alternatively a CDL Class B with passenger and air brake endorsements
• Minimum 2 years PCV catD1 driving experience (International)
• Minimum of 2 years Customer Service Experience
• 21 years of age or older

Must be able to:

• Obtain a DOT medical clearance
  • Work flexible shifts including weekends and holidays; and work overtime as required.
  • Work indoors and outdoors during all weather conditions.
  • Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
  • Work in a fast-paced environment with a variety of tasks
  • Demonstrate professionalism, excellent communication and interpersonal skills
  • Lift up to 45 pounds

#Zip