Part Time Courtesy Bus Drive

Hertz; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 23,000 - 28,000; Part time

Job summary

Hertz is seeking a Part Time Courtesy Bus Driver at our Philadelphia airport location. You will transport customers safely and efficiently between terminals and the Hertz rental facility while delivering friendly, world-class service.

Responsibilities include shuttle runs, assisting with luggage, clear safety communication, conducting bus inspections, and maintaining a clean, well-presented vehicle. The role requires flexibility, a valid driving record, and DOT medical clearance.

Qualifications

• At least 1 year of commercial driving experience or equivalent (CDL Class B with passenger and air brake endorsements preferred).
• Minimum 2 years PCV category D1 driving experience (International).
• Minimum of 2 years Customer Service Experience.
• 21 years of age or older.
• Ability to obtain DOT medical clearance.

Responsibilities

• Provide timely shuttle service to customers between airport terminals and Hertz facility.
• Greet customers, assist with luggage, and answer questions cheerfully.
• Communicate stops and safety information clearly via PA or Talking Bus System.
• Ensure courteous service and maintain brand image at all times.
• Conduct bus inspections and report any defects or damage to supervisor.
• Keep bus tidy and maintain maps available.
• Relay customer feedback to improve service and participate in action planning.
• Complete paperwork per Company Audit and Department of Transport standards.

Skills

Customer service

Attention to detail

Driving experience

English proficiency

Interpersonal skills

Job description

The Part Time Courtesy Bus Driver is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for the safe, friendly, efficient transportation of customers between multiple airport terminals and the Hertz rental location.

Wage: $17.50/hr

The key responsibilities and accountabilities are:

• Provide timely shuttle service to customers to/from airport terminal to Hertz facility, in compliance with Hertz’s policies and procedures and local laws.
• Personally, welcome customers boarding the bus, assist with luggage and answer questions in a friendly manner.
• Effectively communicate stops and safety information through PA or Talking Bus System; if needed, communicate with other Courtesy Service Drivers, Bus operations Supervisor using standard codes.
• Provide world class customer service by determining customer’s reservation status and communicate to lounge manager / provide excellent customer service to all customers using the required customer service dialogue whilst maintaining the right company image at all times.
• Conduct bus inspection to ensure customer and employee safety and bring any defect / damage to the attention of the supervisor.
• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
• Ensure the bus is kept tidy at all times with maps available.
• Contribute to continuous improvement by communicating customer feedback to team and engaging in action planning to improve performance and customer satisfaction.
• Complete any relevant paperwork in line with Company Audit and Department of Transport standards

Basic Qualifications:

• Passion for customer service and attention to detail – Go the extra mile.
• At least 1 year of commercial driving experience or record or road test or alternatively a CDL Class B with passenger and air brake endorsements
• Minimum 2 years PCV catD1 driving experience (International)
• Minimum of 2 years Customer Service Experience
• 21 years of age or older

Must be able to:

• Obtain a DOT medical clearance
• Work flexible shifts including weekends and holidays; and work overtime as required.
• Work indoors and outdoors during all weather conditions.
• Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
• Work in a fast-paced environment with a variety of tasks
• Demonstrate professionalism, excellent communication and interpersonal skills
• Lift up to 45 pounds

#Zip