Part Time Courtesy Bus Driver

Hertz; Dallas, Northern (TX, KY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Up to 40% off Hertz base rate

Medical, Dental & Vision plans

Life Insurance

401(k) retirement matching

Paid Parental Leave

Employee Assistance Program

Educational Reimbursement

Discounts

Job summary

Hertz is seeking a Courtesy Bus Driver to transport customers between airport terminals and Hertz locations with a focus on safety and world-class service. You will greet customers, assist with luggage, and clearly communicate stops while adhering to policies and procedures.

The role requires driving experience, a CDL Class B with passenger endorsements, and the ability to obtain a DOT medical clearance. Overtime and weekend shifts are possible in a fast-paced environment.

Qualifications

• Passion for customer service and attention to detail.
• Minimum 2 years Customer Service Experience.
• At least 1 year of commercial driving experience or CDL Class B with passenger and air brake endorsements.
• Must be able to obtain a DOT medical clearance.

Responsibilities

• Provide timely shuttle service to customers between airport terminals and Hertz facility.
• Welcome customers, assist with luggage, and answer questions.
• Communicate stops and safety information via PA or Talking Bus System.
• Ensure bus is safe and well-maintained; report defects.
• Keep bus tidy and presentable; ensure maps are available.

Skills

Customer service

Attention to detail

English communication

Driving experience

CDL Class B with passenger & air brake

Education

CDL Class B with passenger and air brake endorsements

Job description

The Courtesy Bus Driver is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for the safe, friendly, efficient transportation of customers between multiple airport terminals and the Hertz rental location.

The key responsibilities and accountabilities are:

• Provide timely shuttle service to customers to/from airport terminal to Hertz facility, in compliance with Hertz policies and procedures and local laws.
• Personally, welcome customers boarding the bus, assist with luggage and answer questions in a friendly manner.
• Effectively communicate stops and safety information through PA or Talking Bus System; if needed, communicate with other Courtesy Service Drivers, Bus operations Supervisor using standard codes.
• Provide world class customer service by determining customer’s reservation status and communicate to lounge manager / provide excellent customer service to all customers using the required customer service dialogue whilst maintaining the right company image at all times.
• Conduct bus inspection to ensure customer and employee safety and bring any defect / damage to the attention of the supervisor.
• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
• Ensure the bus is kept tidy at all times with maps available.
• Contribute to continuous improvement by communicating customer feedback to team and engaging in action planning to improve performance and customer satisfaction.
• Complete any relevant paperwork in line with Company Audit and Department of Transport standards

Basic Qualifications:

• Passion for customer service and attention to detail – Go the extra mile.
• At least 1 year of commercial driving experience or record or road test or alternatively a CDL Class B with passenger and air brake endorsements
• Minimum 2 years PCV catD1 driving experience (International)
• Minimum of 2 years Customer Service Experience

Must be able to:

• Obtain a DOT medical clearance
• Work flexible shifts including weekends and holidays; and work overtime as required.
• Work indoors and outdoors during all weather conditions.
• Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
• Work in a fast-paced environment with a variety of tasks
• Demonstrate professionalism, excellent communication and interpersonal skills
• Lift up to 45 pounds

What You’ll Get:

• Hourly Rate is $17.00
• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
  • Up to 40% off the base rate of any standard Hertz Rental
  • Medical, Dental & Vision plan options
  • Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
  • Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more