Part-Time Content Creation Hub Specialist: Tech & Student Support

Lone Star College; Houston (TX); On-site; USD 21,000 - 25,000; Full time

Job summary

Lone Star College—North Harris is seeking a PT Specialist III for the Content Creation Hub to assist users in person, by phone, and by email at the front desk. You will handle circulation tasks, basic computer help, and tutoring check-in/out procedures.

Responsibilities include helping with Microsoft Office, D2L, printing and scanning, as well as room reservations and equipment check in/out. Prioritize friendly service and safe, efficient hub operations.

Qualifications

• Demonstrated proficiency with computers and basic software such as Microsoft Office.
• Technologically savvy.
• Excellent communication and customer service skills.
• Good problem solver.
• Ability to multitask.
• Experience with D2L/Symphony Workflows a plus.

Responsibilities

• Provides computer lab assistance to college students, staff and general public; including but not limited to: Microsoft Office, D2L, printing, scanning, and other Content Creation Hub technology
• Provides basic circulation assistance; including but not limited to: check-in/out of items, processing holds, creating student IDs, and resolving fines using Symphony Workflows and Peoplesoft.
• Manages room reserve and equipment check in and check out for use in the Content Creation Hub
• Serves as an energetic, friendly, and knowledgeable first-line contact for the Content Creation Hub in person, by telephone, and email. Screens and refers users to appropriate resources such as tutoring or reference librarians when professional assistance is needed.
• Monitors and maintains the smooth operation of the Content Creation Hub space through tasks such as straightening furniture, waking up computers, checking on supplies, wiping down surfaces, and checking 'high-risk' areas for inappropriate behavior
• Troubleshoots printers, scanners, copiers, and computers in the Content Creation Hub space; reports issues to the appropriate personnel.
• Interprets and enforces Content Creation Hub policies and safety procedures for students, college staff and the community
• Opens/closes Content Creation Hub areas ' dependent on schedule and assignment
• Has knowledge of Content Creation Hub equipment, and can aid students, faculty, and staff on its operation
• Lead workshops or seminars on programs and equipment in the Content Creation Hub
• Furthers skills and knowledge related to the workings of Content Creation Hub equipment and processes
• Responsible for other reasonable related duties as assigned

Skills

Excellent communication

Customer service

Technologically savvy

Multitasking

Education

High School Diploma or GED

Tools

D2L

Symphony Workflows

Job description

Lone Star College—North Harris is seeking a PT Specialist III for the Content Creation Hub to assist users in person, by phone, and by email at the front desk. You will handle circulation tasks, basic computer help, and tutoring check-in/out procedures.

Responsibilities include helping with Microsoft Office, D2L, printing and scanning, as well as room reservations and equipment check in/out. Prioritize friendly service and safe, efficient hub operations.