Part-Time Specialist III, Content Creation Hub

The Chronicle Of Higher Education, Inc.; Houston (TX); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Tuition waiver

Retirement plan (tax-deferred)

Work-life balance

Job summary

Lone Star College-North Harris is seeking a Part-Time Specialist III for the Content Creation Hub to welcome and assist students, staff and the public in person, by phone, and via email at the front desk.

You will handle circulation duties, basic computer help, and tutoring check-in/out, including creating IDs, processing holds, and guiding users to tutoring or reference staff. The role emphasizes customer service, teamwork, and a proactive approach to tech support.

Qualifications

• High School Diploma or GED required.
• At least 1 year of related work experience preferred.
• Proficient with computers and Microsoft Office; strong customer service skills.

Responsibilities

• Welcome and assist users in person, by phone, and via email at the front desk.
• Provide computer lab assistance including Microsoft Office, D2L and printing services.
• Handle circulation duties: check-in/out items, processing holds, and ID creation; guide users to tutoring or reference staff.

Skills

Microsoft Office

Customer service

Communication

Multitasking

Problem solving

Education

High School Diploma or GED

Tools

D2L

Symphony Workflows

Job description

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College has been recognized in multiple categories.

Campus Marketing Statement

Lone Star College-North Harris

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Lone Star College-North Harris, nestled on 200 acres of pineywoods, is the original and largest college in the Lone Star College System family. Serving the community for more than three decades, LSC-North Harris offers more than 60 programs of study, including university-transfer and numerous education courses and programs. LSC-North Harris is keenly focused on leading-edge technology in emerging technical job fields.

Location address is 2700 W.W. Thorne Drive, Houston, TX77073.

Job Description

PURPOSE AND SCOPE:

The PT Specialist III, Content Creation Hub, will welcome and support users in person, over the phone, and through email at the front desk. He/she will be responsible for three types of work: circulation duties, basic computer assistance, and tutoring check-in/out processes. Some duties include creating IDs, checking items in/out, directing users to appropriate resources and staff, assisting with computers, assisting with software such as Microsoft Office, and basic troubleshooting of technology. This position will require the employee to regularly walk the space offering assistance as needed.

1. ESSENTIAL JOB FUNCTIONS:
2. Provides computer lab assistance to college students, staff and general public; including but not limited to: Microsoft Office, D2L, printing, scanning, and other Content Creation Hub technology
3. Provides basic circulation assistance; including but not limited to: check-in/out of items, processing holds, creating student IDs, and resolving fines using Symphony Workflows and Peoplesoft.
4. Manages room reserve and equipment check in and check out for use in the Content Creation Hub
5. Serves as an energetic, friendly, and knowledgeable first-line contact for the Content Creation Hub in person, by telephone, and email. Screens and refers users to appropriate resources such as tutoring or reference librarians when professional assistance is needed.
6. Monitors and maintains the smooth operation of the Content Creation Hub space through tasks such as straightening furniture, waking up computers, checking on supplies, wiping down surfaces, and checking 'high-risk' areas for inappropriate behavior
7. Troubleshoots printers, scanners, copiers, and computers in the Content Creation Hub space; reports issues to the appropriate personnel.
8. Interprets and enforces Content Creation Hub policies and safety procedures for students, college staff and the community
9. Opens/closes Content Creation Hub areas ' dependent on schedule and assignment
10. Has knowledge of Content Creation Hub equipment, and can aid students, faculty, and staff on its operation
11. Lead workshops or seminars on programs and equipment in the Content Creation Hub
12. Furthers skills and knowledge related to the workings of Content Creation Hub equipment and processes
13. Responsible for other reasonable related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated proficiency with computers and basic software such as Microsoft Office
• Technologically savvy
• Excellent communication and customer service skills; approachable and energetic with a dedication to service.
• Good problem solver
• Ability to multitask
• Experience with D2L/Symphony Workflows a plus

PHYSICAL ABILITIES

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work. This position does require the employee to regularly walk the space offering assistance as needed.

WORK SCHEDULE AND CONDITIONS

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards

REQUIRED QUALIFICATIONS

• High School Diploma or GED

PREFERRED QUALIFICATIONS

• At least 1 year of related work experience

Salary

Hourly Pay Rate is $15.60

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment, excellent work/life balance, tuition waiver, participation in a tax deferred retirement plan and more.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.