Part Time Concierge (Weekends)

FirstService Residential; Tampa (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with company match

Paid holidays

Job summary

FirstService Residential in Tampa, FL seeks a resident services associate to assist residents with information and personal services. The role requires self-motivation, an outgoing attitude, and strong interpersonal and organizational skills.

Schedule: weekends, 3:00 PM – 11:00 PM. Compensation: $22.00 hourly. You will handle inquiries, coordinate vendor services, schedule access for providers, and plan events to enhance resident satisfaction.

Qualifications

• High school diploma or equivalency preferred.
• 5+ years’ experience in hospitality.
• Strong written and verbal communication skills.
• Proficiency with Word, Excel, and email.

Responsibilities

• Identifies and clarifies residents' needs; answers questions; develops inventories of services.
• Manages and screens messages.
• Helps residents establish accounts and schedules access for authorized vendors to provide services within units.
• Provides services requested by planning arrangements and reservations for dining, tours, travel, entertainment, accommodation, rentals gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests; reminding residents of schedules; providing support and assistance.
• Anticipates services required by ascertaining mood and style of residents, identifying options, and developing itineraries.
• Organizes social events and event planning and arranges services.
• Improves services by obtaining and evaluating resident observations, opinions, and criticisms.
• Maintains guest privacy and organization reputation by keeping confidential information.
• Updates job knowledge by participating in educational opportunities, maintaining personal networks.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Emailing

Resource organization

Education

High school diploma

College courses in Business/Hospitality

Tools

Microsoft Word

Microsoft Excel

Email client

Job description

Description

Schedule: 3:00 PM - 11:00 PM Weekends

Compensation: $22.00 hourly

Job Overview

This position serves residents by providing information and services. Self-motivated; outgoing; detail oriented; customer service and customer focused individual with excellent interpersonal, communication, and organizational skills including e-mailing, identifying, and organizing resources to provide personal services expected by residents.

Your Responsibilities

• Identifies and clarifies residents' needs and desires; answers questions; gives directions and instructions; develops inventories of services.
• Manages and screens messages.
• Helps residents establish accounts and schedules access for authorized vendors to provide services within units.
• Provides services requested by planning arrangements and reservations for dining, tours, travel, entertainment, accommodation, rentals gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests; reminding residents of schedules; providing support and assistance; running errands; personalizing services.
• Anticipates services required by ascertaining mood and style of residents, identifying options, and developing itineraries.
• Organizes social events and event planning and arranges services.
• Improves services by obtaining and evaluating resident observations, opinions, and criticisms.
• Maintains guest privacy and organization reputation by keeping confidential information.
• Updates job knowledge by participating in educational opportunities, maintaining personal networks.
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills and Qualifications

• High school diploma or equivalency preferred.
• Completion of College level courses with concentration in Business or Hospitality is strongly desirable.
• Five (5) or more years' experience in the Hospitality Industry.
• Effective written and verbal communication skills.
• Word, Excel spreadsheets, and e-mail.
• Multiple language fluency is desirable.
• Effective written and verbal communication skills.
• Strong customer service, communication and interpersonal skills required.

Physical Requirements

• Ability to lift 30 - 50 lbs.
• Work in an upright standing position for long periods of time.
• Walk and climb stairs.
• Ability to detect auditory and/or visual emergency alarms.
• Ability to respond to emergencies in a timely manner.

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.