Receptionist / Concierge

Brandon Wilde; Holland (MI); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Employee discount

Referral program

Daily Pay

Use of our beautiful gym and indoor or

Job summary

-Brandon Wilde is seeking a courteous Concierge to answer and transfer calls, greet residents and guests, and handle clerical tasks in a welcoming setting.

Part-time with weekend shifts, salary $15.50 per hour, and benefits including gym access and daily pay. Strong communication and Microsoft Office skills are preferred, with a high school diploma as a baseline.

Qualifications

• High School graduate preferred with ability to communicate in English using proper grammar in a pleasant manner.
• Typing and experience with Microsoft Office software.
• Must be able to handle a multiplicity of routine tasks following instructions.

Responsibilities

• Provide on-going multi-line phone system coverage.
• Serve as receptionist and greet guests, residents, vendors, and service providers.
• Distribute packages and mail, and maintain visitor logs.
• Monitor security cameras and fire alarm board where applicable.
• Prepare maintenance work orders and correspondence using computer systems.
• Data entry of resident information and other clerical duties.

Skills

Customer service

Phone etiquette

Attention to detail

English language

Education

High School diploma or equivalent

Tools

Microsoft Office

Multi-line phone system

Job description

Weekends: Every other, Part-time: Saturday & Sunday: 10am-6pm.

This is a great position for a recent empty nester parent, college student or anyone with every other weekend availability

GENERAL SUMMARY:

The Concierge is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction and other appropriate assistance to residents, staff, guests and vendors. Performs a variety of clerical duties as assigned.

Salary: $15.50 per hour

Benefits:

• Employee discount
• Referral program
• Daily Pay
• Use of our beautiful gym and indoor pool
• Friendly atmosphere in a beautiful setting

Schedule:

• Weekend availability
• evening availability until 8pm

Experience:

• Customer service: 1 year (Preferred)

QUALIFICATIONS:

1. High School graduate preferred. Ability to communicate efficiently in English using proper grammar in a pleasant manner.
2. Typing and experience with Microsoft Office software.
3. Must be able to handle a multiplicity of routine tasks, following specific instructions carefully and general instructions completely.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

Physical effort is minimal. Seventy-five percent (75%) of the work day is spent sitting, standing intermittently, and bending. Must be able to lift and carry up to twenty (20) pounds. Requires manual coordination to operate multi-line phone system, computer, and other business equipment. Requires continuous mental and visual attention to diversified operations. Must be able to function efficiently despite distractions and interruptions. Communicates orally and/or in writing with residents, coworkers, families, and public.

PRINCIPLE DUTIES:

• 1. Provide on-going multi-line phone system coverage.
• 2. Serve as receptionist and greet all guests, residents, vendors, suppliers, and outside service providers.
• 3. Distribute packages, business mail and magazines.
• 4. Maintain visitor sign-in logs.
• 5. Monitor closed circuit security TV cameras and fire alarm board (where applicable).
• 6. Maintain security for admittance to all entries accessible to public.
• 7. Prepare maintenance work orders as requested by residents and staff.
• 8. Prepare correspondence, memo, and other documents.
• 9. Responsible for data entry of general resident information using computer software system.

Other Duties:

• 1. Receives all persons who enter the Community in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff or vendors tactfully and congenially to present the best possible image of the Community.
• 2. Attends in-service training and education sessions, as assigned.
• 3. Performs specific work duties and responsibilities as assigned by supervisor.

HOSPITALITY FOCUS:

The Community fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:

• 1. We greet residents, employees and guests warmly, by name and with a smile.
• 2. We treat everyone with courteous respect.
• 3. We strive to anticipate resident, employee and guest needs and act accordingly.
• 4. We listen and respond enthusiastically in a timely manner.
• 5. We hold ourselves and one another accountable.
• 6. We embrace and value our differences.
• 7. We make residents, employees and guests feel important.
• 8. We ask Is there anything else I can do for you?
• 9. We maintain high levels of professionalism, both in conduct and appearance, at all times.
• 10. We pay attention to details.

WELLNESS FOCUS:

The Community employees are expected to promote a healthy community culture for all residents and employees. This is a whole-person approach to health and wellness which includes eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational. Through these efforts we can ensure and exceed residents’ wellness needs relating to their mind, body and soul, which may also have a positive effect on the employees, as a result.

Job Type: Part-time

Work Location: In person

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