Part Time Concierge

FirstService Residential; Tampa (FL); Presencial; USD 25.000 - 36.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical plans

Dental and Vision

401k with company match

Paid holidays

Time off benefits

Resumo da vaga

FirstService Residential in Tampa seeks a resident services coordinator dedicated to delivering information and personal services to residents. The role emphasizes self-motivation, outgoing personality, attention to detail, and superior interpersonal and communication skills to organize resources and provide tailored services.

Responsibilities include assessing resident needs, managing messages, coordinating accounts and vendor access, planning dining, tours, travel, events, and personal

Qualificações

• High school diploma or equivalency preferred.
• 5+ years’ experience in the Hospitality Industry.
• Effective written and verbal communication skills.
• Word, Excel spreadsheets, and e-mail.
• Multiple language fluency is desirable.

Responsabilidades

• Identify residents’ needs and clarify questions; provide directions and inventory services.
• Manage and screen messages.
• Help residents set up accounts and schedule vendor access for services.
• Coordinate dining, tours, travel, entertainment and personal appointments.
• Develop itineraries based on mood and style of residents.

Conhecimentos

Customer service

Communication skills

Interpersonal skills

Organizational skills

Multilingual

Formação

High school diploma or equivalency

Ferramentas

Word

Excel

Email/Outlook

Descrição da vaga

Schedule

7:00 AM -3:00PM Weekends & Holidays Required!

Compensation

$22.00 hourly

Job Overview

This position serves residents by providing information and services. Self-motivated; outgoing; detail oriented; customer service and customer focused individual with excellent interpersonal, communication, and organizational skills including e-mailing, identifying, and organizing resources to provide personal services expected by residents.

Your Responsibilities

• Identifies and clarifies residents’ needs and desires; answers questions; gives directions and instructions; develops inventories of services.
• Manages and screens messages.
• Helps residents establish accounts and schedules access for authorized vendors to provide services within units.
• Provides services requested by planning arrangements and reservations for dining, tours, travel, entertainment, accommodation, rentals gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests; reminding residents of schedules; providing support and assistance; running errands; personalizing services.
• Anticipates services required by ascertaining mood and style of residents, identifying options, and developing itineraries.
• Organizes social events and event planning and arranges services.
• Improves services by obtaining and evaluating resident observations, opinions, and criticisms.
• Maintains guest privacy and organization reputation by keeping confidential information.
• Updates job knowledge by participating in educational opportunities, maintaining personal networks.
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills and Qualifications

• High school diploma or equivalency preferred.
• Completion of College level courses with concentration in Business or Hospitality is strongly desirable.
• Five (5) or more years’ experience in the Hospitality Industry.
• Effective written and verbal communication skills.
• Word, Excel spreadsheets, and e-mail.
• Multiple language fluency is desirable.
• Effective written and verbal communication skills.
• Strong customer service, communication and interpersonal skills required.

Physical Requirements

• Ability to lift 30 – 50 lbs.
• Work in an upright standing position for long periods of time.
• Walk and climb stairs.
• Ability to detect auditory and/or visual emergency alarms.
• Ability to respond to emergencies in a timely manner.

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.