Concierge (Part-Time, Weekends)

FirstService Residential; Port Saint Lucie (FL); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Dental coverage

Vision coverage

401k with company match

Occasional travel

Job summary

FirstService Residential in Port Saint Lucie, FL is seeking a part-time resident services associate to provide information and services to residents. The role requires a self-motivated, outgoing individual with strong interpersonal, communication, and organizational skills, including email handling and coordinating resources.

Responsibilities include assisting residents with accounts and vendor access, managing messages, ensuring privacy, processing payments via ClickPay, and maintaining safety

Qualifications

• High school diploma or equivalent preferred.
• 2+ years in hospitality.
• Excellent written and verbal communication.
• Proficiency with Word, Excel and email.
• Multilingual abilities desirable.
• Punctual and reliable.

Responsibilities

• Identifies and clarifies residents' needs; answers questions; provides directions and organizes services.
• Manages and screens messages.
• Helps residents establish accounts and schedules access for vendors to services.
• Anticipates services and develops itineraries based on resident preferences.
• Maintains guest privacy and confidentiality of information.
• Updates job knowledge through education and networking.
• Delivers packages and meals to residents' vestibules.
• Assists with guest suite reservations and check-ins.
• Follows safety procedures and maintains a safe work environment.

Skills

Hospitality experience

Written & verbal communication

Computer literacy

Multilingual

Customer service

Punctual & reliable

Education

High school diploma

Tools

Word

Excel

Email

Job description

Description

Job Overview

This position serves residents by providing information and services. Self-motivated; outgoing; detail oriented; customer service and customer focused individual with excellent interpersonal, communication, and organizational skills including e-mailing, identifying, and organizing resources to provide personal service expected by residents.

Your Responsibilities

• Identifies and clarifies residents' needs and desires; answers questions; gives directions and instructions; develops inventories of services.
• Manages and screens messages.
• Helps residents establish accounts and schedules access for authorized vendors to provide services within units.
• Anticipates services required by ascertaining mood and style of residents, identifying options, developing itineraries.
• Improves services by obtaining and evaluating resident observations, opinions, and criticisms.
• Maintains guest privacy and organization reputation by keeping information confidential.
• Updates job knowledge by participating in educational opportunities, maintaining personal networks.
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Follows safety procedures and maintains a safe work environment.
• Maintains accurate guest suite calendar and assists residents in making guest suite reservations using the Connect Resident Portal.
• Inspects guest suites before guests check-in to ensure that they are being properly cleaned and stocked and identify any issues that need to be addressed before a check-in.
• Inspects guest suites after check-out to inspect for any damage or missing items.
• Processes resident payments accurately in ClickPay.
• Learns and understands building emergency procedures and knows how to execute them quickly and correctly.
• Documents all incidents and important shift info in Teams message board for other staff to review.
• Delivers packages and food deliveries to residents' vestibules.
• Additional duties provided by management.

Skills and Qualifications

• High school diploma or equivalency preferred.
• Two (2) or more years' experience in the Hospitality Industry.
• Effective written and verbal communication skills.
• Computer Literacy: Word, Excel spreadsheets, and e-mail.
• Multiple language fluency is desirable.
• Effective written and verbal communication skills.
• Strong customer service, communication and interpersonal skills required.
• Must be punctual and reliable.

Physical Requirements

• Ability to lift 30-50 lbs.
• Work in an upright standing position for long periods of time.
• Walk and climb stairs.
• Ability to detect auditory and/or visual emergency alarms.
• Ability to respond to emergencies in a timely manner.

Schedule

Saturday & Sunday, 2:30PM - 9:00PM

What We Offer

As a non-exempt part-time associate, you will be eligible for supplemental benefits to include dental, and Vision. In addition, you will be eligible a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$16.00 - $18.00 per hour