Concierge (Morning/Afternoon)

FirstService Residential; Bal Harbour Village (FL); Sur place; USD 26 174; Plein temps

Avantages offerts par ce poste

Medical plans

Dental benefits

401k with company match

Paid holidays

Résumé du poste

A residential service provider in Bal Harbour, FL is seeking a full-time Concierge to assist residents with their needs, manage communications, and organize various services. The ideal candidate will have strong customer service and interpersonal skills, along with five years of experience in the hospitality industry. This position offers a competitive hourly rate of $19.00, with comprehensive benefits including medical and 401k options.

Qualifications

• Five or more years of experience in the Hospitality Industry.
• Ability to lift 30 – 50 lbs.
• Work in an upright standing position for long periods.

Responsabilités

• Identify and clarify residents’ needs and desires.
• Manage and screen messages.
• Organize social events and event planning.

Connaissances

Customer service skills

Interpersonal communication

Organizational skills

Detail-oriented

Effective verbal communication

Formation

High school diploma or equivalency

College courses in Business or Hospitality

Outils

Microsoft Word

Excel

Email communication

Description du poste

1 week ago Be among the first 25 applicants

This position serves residents by providing information and services. Self-motivated; outgoing; detail oriented; customer service and customer focused individual with excellent interpersonal, communication, and organizational skills including e-mailing, identifying, and organizing resources to provide personal service expected by residents.

Your Responsibilities:

• Identifies and clarifies residents’ needs and desires; answers questions; gives directions and instructions; develops inventories of services.
• Manages and screens messages.
• Helps residents establish accounts and schedules access for authorized vendors to provide services within units.
• Provides services requested by planning arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests; reminding residents of schedules; providing support and assistance; running errands; personalizing services.
• Anticipates services required by ascertaining mood and style of residents, identifying options, developing itineraries.
• Organizes social events and event planning and arranges services.
• Improves services by obtaining and evaluating resident observations, opinions, and criticisms.
• Maintains guest privacy and organization reputation by keeping information confidential.
• Updates job knowledge by participating in educational opportunities, maintaining personal networks.
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills and Qualifications:

• High school diploma or equivalency preferred.
• Completion of College level courses with concentration in Business or Hospitality is strongly desirable.
• Five (5) or more years’ experience in the Hospitality Industry.
• Effective written and verbal communication skills.
• Word, Excel spreadsheets, and e-mail.
• Strong customer service, communication and interpersonal skills required.

Physical Requirements:

• Ability to lift 30 – 50 lbs.
• Work in an upright standing position for long periods of time.
• Walk and climb stairs.
• Ability to detect auditory and/or visual emergency alarms.
• Ability to respond to emergencies in a timely manner.

Supervisory Responsibilities

No supervisory responsibilities

Schedule:

Thursday-Monday 10:00am – 6:30pm

What We Offer:

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation:

$19.00 Hourly

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

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Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

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