Part-Time Concessions Supervisor — Guest Experience Lead

Delaware North; Boston (MA); On-site; USD 34,000 - 37,000; Part time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Job summary

Delaware North's Patina Group is seeking a part-time Concessions Supervisor to join our team at Hencraft in Boston, MA. You will lead front-of-house and back-of-house teams to ensure exceptional guest service and food quality in a fast-paced environment.

The role requires restaurant experience and supervisory skills, with weekly pay and a benefits package. Flexible schedules and opportunities for training and development are part of our commitment to your growth and wellbeing.

Qualifications

• Experience working in a restaurant.
• Minimum of 2 years' supervisory experience preferred.
• Ability to implement rules and direct employees.
• Ability to anticipate and fulfill guest needs in a fast-paced environment.

Responsibilities

• Supervise daily front-of-house and back-of-house operations, ensuring efficient service and food quality.
• Prepare, cook, and assemble menu items according to recipe and presentation standards.
• Deliver exceptional customer service and resolve guest concerns in a professional manner.
• Train, coach, and support team members while fostering a positive, team-oriented work environment.
• Operate and oversee cash handling procedures, POS transactions, balancing drawers, and ensuring accuracy of sales reporting.
• Maintain food safety, sanitation, and cleanliness standards in accordance with company and regulatory requirements.
• Assist with inventory control, product rotation, opening/closing procedures, and shift execution.
• Lead by example in a fast-paced environment while promoting a culture of hospitality, quality, and accountability.

Skills

Restaurant experience

Supervisory experience

Customer service

Team leadership

Cash handling

Tools

POS system

Job description

Delaware North's Patina Group is seeking a part-time Concessions Supervisor to join our team at Hencraft in Boston, MA. You will lead front-of-house and back-of-house teams to ensure exceptional guest service and food quality in a fast-paced environment.

The role requires restaurant experience and supervisory skills, with weekly pay and a benefits package. Flexible schedules and opportunities for training and development are part of our commitment to your growth and wellbeing.