Concessions Supervisor, Hencraft

Delaware-North; Boston (MA); On-site; USD 34,000 - 37,000; Part time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Job summary

Delaware North's Patina Group is seeking a part-time Concessions Supervisor to join our team at Hencraft in Boston, MA. You will lead front-of-house and back-of-house teams to ensure exceptional guest service and food quality in a fast-paced environment.

The role requires restaurant experience and supervisory skills, with weekly pay and a benefits package. Flexible schedules and opportunities for training and development are part of our commitment to your growth and wellbeing.

Qualifications

• Experience working in a restaurant.
• Minimum of 2 years' supervisory experience preferred.
• Ability to implement rules and direct employees.
• Ability to anticipate and fulfill guest needs in a fast-paced environment.

Responsibilities

• Supervise daily front-of-house and back-of-house operations, ensuring efficient service and food quality.
• Prepare, cook, and assemble menu items according to recipe and presentation standards.
• Deliver exceptional customer service and resolve guest concerns in a professional manner.
• Train, coach, and support team members while fostering a positive, team-oriented work environment.
• Operate and oversee cash handling procedures, POS transactions, balancing drawers, and ensuring accuracy of sales reporting.
• Maintain food safety, sanitation, and cleanliness standards in accordance with company and regulatory requirements.
• Assist with inventory control, product rotation, opening/closing procedures, and shift execution.
• Lead by example in a fast-paced environment while promoting a culture of hospitality, quality, and accountability.

Skills

Restaurant experience

Supervisory experience

Customer service

Team leadership

Cash handling

Tools

POS system

Job description

The opportunity

Delaware North's Patina Group is hiring part-time Concessions Supervisors to join our team at Hencraft inBoston, Massachusetts. As a Concessions Supervisor, you will be responsible for leading team members to provide exceptional guest service. If you want to join a team that supports each other, works with purpose, and grows together.

Pay

$25.00 - $27.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

What will you do?

• Supervise daily front-of-house and back-of-house operations, ensuring efficient service and food quality
• Prepare, cook, and assemble menu items according to recipe and presentation standards
• Deliver exceptional customer service and resolve guest concerns in a professional manner
• Train, coach, and support team members while fostering a positive, team-oriented work environment
• Operate and oversee cash handling procedures, POS transactions, balancing drawers, and ensuring accuracy of sales reporting
• Maintain food safety, sanitation, and cleanliness standards in accordance with company and regulatory requirements
• Assist with inventory control, product rotation, opening/closing procedures, and shift execution
• Lead by example in a fast-paced environment while promoting a culture of hospitality, quality, and accountability

More about you

• Experience working in a restaurant required
• Minimum of 2 years' of supervisory experience preferred
• Must be able to implement rules and direct employees
• Ability to anticipate and fulfill guest needs while thriving in a fast-paced environment

Physical requirements

• Constant standing, walking, bending, reaching, and repetitive motions
• Ability to lift stock up to 50 pounds occasionally
• May be required to work outdoors or in variable temperatures depending on the season

Shift details

• Days
• Evenings
• Holidays
• M-F
• Weekends

Who we are

Delaware North is a leader in food service management, operating some of the busiest and most famous kitchens in the world. This is no exception when it comes to serving up exquisite cuisines and unforgettable dining experiences in the Boston Hub area including locations such as Banners Kitchen & Tap, Momosan, and the Boston Hub Food Hall.

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.