Part-Time Community Connector - Work Study (Current NWTC work-study eligible students only)

nwtc; Green Bay (WI); On-site; USD 17,000 - 25,000; Part time

Job summary

Northeast Wisconsin Technical College in Green Bay is seeking a Community Connector to support students in the Pathways to Mobility pilot with Brown County United Way. You will help students set goals, navigate barriers, and connect with campus and community resources.

The role emphasizes relationship-building, practical problem-solving, and coordinating referrals, with a focus on helping students complete programs and achieve financial stability.

Qualifications

• Must be a current NWTC student.
• Eligible for work-study.
• Strong interpersonal & relationship-building skills.
• Excellent listening, communication & problem-solving.
• Ability to work independently and with partners.
• Strong organizational and time-management skills.
• Navigate community resources and complex systems.
• Support individuals facing financial/educational barriers.
• Maintain confidentiality and accurate documentation.
• Basic technology and data-tracking proficiency.

Responsibilities

• Build trusting relationships with participants and serve as a consistent contact.
• Identify barriers to student success (transportation, childcare, housing, etc.).
• Help students set milestones for education, finances, and personal goals.
• Develop practical action plans to address barriers and milestones.
• Connect participants to NWTC and community resources via warm referrals.
• Follow up to ensure services are accessed.
• Navigate challenges and build skills to access resources independently.
• Coordinate with NWTC staff and community partners to avoid duplication.
• Maintain timely documentation of goals, interactions, referrals, progress, outcomes.
• Share insights on service gaps with BCUW to improve coordination.

Skills

Interpersonal skills

Listening

Communication

Problem-solving

Independent work

Time management

Documentation

Confidentiality

Tech proficiency

Job description

Northeast Wisconsin Technical College is a nationally recognized and locally trusted college dedicated to advancing the success of all students and economic vitality of the communities we serve through access, high-quality education, and strategic partnerships.

The community that we serve is home to people with a rich range of backgrounds and experiences. We are committed to supporting an environment where all students and employees thrive and succeed. We believe every team member enriches our organization with unique skills, perspectives, and solutions. We seek applicants who are motivated and equipped to support all students, to work effectively with colleagues from a range of backgrounds, and to build the vibrancy of our community.

You belong here. See why you will love working at NWTC.

Department: Student Affairs - Student Financial Wellness and Financial Aid

Reports To: Director, Student Financial Wellness and Financial Aid

LOCATION: District Wide. Green Bay, Marinette, Sturgeon Bay, Shawano

STANDARD HOURS: 20 hours per week. Hours vary and can include day and/or evening hours.

ANTICIPATED START DATE: Fall semester but exact start date yet to be determined

PAY: $15.00 per hour

NOTE: Interested applicants should indicate prior experience or expertise in social service, volunteering or past experiences working with nonprofits

POSITION SUMMARY

NWTC is seeking to hire a community connector to support students participating in the Pathways to Mobility pilot program in partnership with Brown County United Way (BCUW). The pilot is designed to help students-particularly those facing financial and other barriers-successfully complete educational programs and move toward sustainable employment and greater financial stability.

The Community Connector will serve as a trusted, consistent point of contact for participants, helping them identify goals, navigate barriers, connect with community and campus resources, and follow through on agreed-upon next steps. Rather than duplicating services already available through NWTC or community organizations, the Connector will help students navigate existing systems, coordinate supports, and ensure that referrals translate into meaningful assistance through a case management approach.

The role requires strong relationship-building skills, practical problem-solving, knowledge of community resources, and the ability to balance participant-centered support with clear expectations and accountability.

ESSENTIAL FUNCTIONS

• Build trusting relationships with participants and serve as a consistent point of contact throughout the pilot.
• Work with participants to identify existing barriers to student success including transportation, childcare, housing, food, finances, healthcare, technology, and other needs
• Work with students to set milestones for success (education, financial, personal goals)
• Work with students to develop practical action plans to address barriers and achieve milestones
• Connect participants to appropriate NWTC and community resources through warm referrals and follow up to ensure services are successfully accessed.
• Help participants navigate challenges, troubleshoot barriers, and build the skills and confidence to independently access resources over time.
• Coordinate with NWTC staff and community partners to support participants while avoiding duplication of existing services.
• Maintain timely documentation of participant goals, interactions, referrals, progress, and outcomes in the program's data system.
• Identify recurring service gaps or systemic barriers experienced by participants and share insights with BCUW and partners to strengthen the pilot and improve service coordination.

POSITION QUALIFICATIONS

• Must be a current NWTC student
• Must be eligible for work-study
• Strong interpersonal and relationship-building skills, with the ability to build trust with individuals from diverse backgrounds.
• Strong listening, communication, and problem-solving skills.
• Ability to work independently while collaborating effectively with NWTC, BCUW, and community partners.
• Strong organizational, follow-up, and time-management skills.
• Ability to navigate community resources and complex service systems.
• Comfort supporting individuals facing financial, educational, employment, or other life barriers.
• Ability to maintain confidentiality, professional boundaries, and accurate participant documentation.
• Basic proficiency with technology and data-tracking systems.

Preferred Qualifications

• Experience in community navigation, social services, higher education, workforce development, case management, coaching, or a related field preferred.
• Familiarity with Brown County community resources and/or lived experience navigating education, workforce, or support systems is valued.
• Fluency in English - fluency in another language (Spanish, Somali, Hmong) is an advantage.

PHYSICAL DEMANDS

The physical demands described below represent the general requirements necessary to s