Part-Time Community Connector – Work Study (Current NWTC work-study eligible students only)

NWTC; Green Bay (WI); On-site; USD 17,000 - 24,000; Part time

Job summary

NWTC is hiring a Community Connector to support students in the Pathways to Mobility pilot with Brown County United Way. You will help participants identify goals, navigate barriers, and connect with campus and community resources, using a case-management approach.

The role emphasizes relationship-building, problem-solving, and coordinating referrals while avoiding duplication of services, with a focus on participants facing financial and other barriers.

Qualifications

• Must be a current NWTC student.
• Must be eligible for work-study.
• Strong interpersonal and relationship-building skills with diverse populations.
• Strong listening, communication, and problem-solving skills.
• Ability to work independently while collaborating with NWTC, BCUW, and partners.
• Strong organizational, follow-up, and time-management skills.
• Ability to navigate community resources and complex service systems.
• Maintain confidentiality and professional boundaries in all interactions.

Responsibilities

• Build trusting relationships with participants and serve as a consistent point of contact throughout the pilot.
• Identify barriers to student success (transportation, childcare, housing, food, finances, healthcare, technology, etc.).
• Help students set milestones for education, financial, and personal goals.
• Develop practical action plans to address barriers and achieve milestones.
• Connect participants to NWTC and community resources via warm referrals and follow-up.
• Help participants navigate challenges and build independence in accessing resources over time.
• Coordinate with NWTC staff and partners to avoid duplicating services.
• Document participant goals, interactions, referrals, progress, and outcomes in the data system.
• Identify service gaps and share insights with BCUW and partners to improve the pilot.

Skills

Interpersonal skills

Listening & communication

Problem solving

Independent with collaboration

Organization & time management

Navigate community resources

Confidentiality & boundaries

Technology & data systems

Education

Current NWTC student

Work-study eligible

Familiarity with Brown County resources

Job description

Northeast Wisconsin Technical College is a nationally recognized and locally trusted college dedicated to advancing the success of all students and economic vitality of the communities we serve through access, high-quality education, and strategic partnerships.

The community that we serve is home to people with a rich range of backgrounds and experiences. We are committed to supporting an environment where all students and employees thrive and succeed. We believe every team member enriches our organization with unique skills, perspectives, and solutions. We seek applicants who are motivated and equipped to support all students, to work effectively with colleagues from a range of backgrounds, and to build the vibrancy of our community.

You belong here. See why you will love working at NWTC.

Department: Student Affairs – Student Financial Wellness and Financial Aid

Reports To: Director, Student Financial Wellness and Financial Aid

LOCATION: District Wide. Green Bay, Marinette, Sturgeon Bay, Shawano

STANDARD HOURS: 20 hours per week. Hours vary and can include day and/or evening hours.

ANTICIPATED START DATE: Fall semester but exact start date yet to be determined

PAY: $15.00 per hour

NOTE: Interested applicants should indicate prior experience or expertise in social service,

volunteering or past experiences working with nonprofits

POSITION SUMMARY

NWTC is seeking to hire a community connector to support students participating in the Pathways to Mobility pilot program in partnership with Brown County United Way (BCUW). The pilot is designed to help students—particularly those facing financial and other barriers—successfully complete educational programs and move toward sustainable employment and greater financial stability.

The Community Connector will serve as a trusted, consistent point of contact for participants, helping them identify goals, navigate barriers, connect with community and campus resources, and follow through on agreed-upon next steps. Rather than duplicating services already available through NWTC or community organizations, the Connector will help students navigate existing systems, coordinate supports, and ensure that referrals translate into meaningful assistance through a case management approach.

The role requires strong relationship-building skills, practical problem-solving, knowledge of community resources, and the ability to balance participant-centered support with clear expectations and accountability.

ESSENTIAL FUNCTIONS

• Build trusting relationships with participants and serve as a consistent point of contact throughout the pilot.

• Work with participants to identify existing barriers to student success including transportation, childcare, housing, food, finances, healthcare, technology, and other needs

• Work with students to set milestones for success (education, financial, personal goals)

• Work with students to develop practical action plans to address barriers and achieve milestones

• Connect participants to appropriate NWTC and community resources through warm referrals and follow up to ensure services are successfully accessed.

• Help participants navigate challenges, troubleshoot barriers, and build the skills and confidence to independently access resources over time.

• Coordinate with NWTC staff and community partners to support participants while avoiding duplication of existing services.

• Maintain timely documentation of participant goals, interactions, referrals, progress, and outcomes in the program’s data system.

• Identify recurring service gaps or systemic barriers experienced by participants and share insights with BCUW and partners to strengthen the pilot and improve service coordination.

POSITION QUALIFICATIONS

• Must be a current NWTC student

• Must be eligible for work-study

• Strong interpersonal and relationship-building skills, with the ability to build trust with individuals from diverse backgrounds.

• Strong listening, communication, and problem-solving skills.

• Ability to work independently while collaborating effectively with NWTC, BCUW, and community partners.

• Strong organizational, follow-up, and time-management skills.

• Ability to navigate community resources and complex service systems.

• Comfort supporting individuals facing financial, educational, employment, or other life barriers.

• Ability to maintain confidentiality, professional boundaries, and accurate participant documentation.

• Basic proficiency with technology and data-tracking systems.

Preferred Qualifications

• Experience in community navigation, social services, higher education, workforce development, case management, coaching, or a related field preferred.

• Familiarity with Brown County community resources and/or lived experience navigating education, workforce, or support systems is valued.

• Fluency in English – fluency in another language (Spanish, Somali, Hmong) is an advantage.

PHYSICAL DEMANDS

Extended Sitting: Ability to sit for extended periods while working on a computer or attending meetings

Mobility: Ability to move around the campus to attend meetings and events

Manual Dexterity: Proficiency in using hands and fingers to handle or operate office equipment, tools, or controls.

Visual and Auditory: Ability to read documents and communicate effectively with students and staff.

Light Lifting: Capability to lift and carry materials weighing up to 25 pounds.

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

We strive to accommodate any individual who requires adjustments to ensure a fair and equal employment process. If you require specific accommodations during the application and/or screening process due to a disability or other reasons, please contact Talent and Culture at [e-mail] or 920-498-6286.

Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Talent and Culture.

NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, national origin, disability, veteran status, sex, sexual orientation, gender, genetic testing or other applicable legislated categories. Inquiries regarding the College’s nondiscrimination policies may be directed to the Associate Vice President of Student Affairs at 920-498-6823 or [e-mail].